We would like to report a situation that we believe to be customer abuse.
1. The customer complains that he received an item that does not match the image - he does not even send photos of what he received to prove it.
2. We confirm that the item sent is the same as the one in the image.
3. In any case, we authorized the return of the item without any problem.
4. The customer, not happy, makes a complaint about the authenticity of the item.
5. We sent the respective purchase invoice for that item to Amazon. The invoice is an official invoice that has not been modified and where can alson see that other models were purchased at the time. - However, since the invoice was made a year and three months before the incident, that is, with a date over a year ago, amazon do not consider the item to be genuine?! It makes no sense, and they refund the amount to the customer?
We are a small street shop, we are left without the money and without the item. Ultimately, the customer should return the item. Amazon and the customer may not be interested in the item, but we are, and in the end it was a loss for us. If the customer was not interested in the item, as she said, she could return it. It seems to me to be a clear case of customer abuse without any protection for the seller.
The customer never responded again, obviously...
