Lost Buy Box Featured Offer
I have lost the Featured offer / Buy box most of my products. Suddenly the the buy box of all of our FBA product I recommended has disappeared, and I don't know why. I continue to send goods and maintain good account health. I would greatly appreciate it if Amazon could send my case to the featured quotation team and please reply to me. Normally Prime products gets buy box but since last month cheapest one ate getting buy box. I am talking about all the items which i send to fba.
@Spencer_Amazon @Winston_Amazon
Seller_QIMWRIIsqJQai
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5
Simon_Amazon
Hello @Seller_4SP6uBnqOlJ1U,
Here Simon from Amazon, happy to help.
Many Sellers have seen recovery from this issue.
Are you still impacted?
Best,
Simon
Seller_SQgoQ7DOR69NP
Hi @Simon_Amazon
I am also facing this issue.
I have also posted here.
Can you please tell me the solution?
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f3809074-94b6-4f27-894a-17b8518a07b6?postId=f3809074-94b6-4f27-894a-17b8518a07b6
P.S. @Spencer_Amazon @Winston_Amazon
Seller_SQgoQ7DOR69NP
Hello @Spencer_Amazon,
We need your assistance.
We have noticed that the Buy Box/Featured Offer has disappeared for all ASINs in our store.
The Seller Support team has not provided a resolution.
However, we ensure that our account health is excellent; our store's account health rating is 224, and both our order defect rate and invoice defect rate are 0%. Our store's policy compliance is healthy. You can review the attachment titled "Account Health."
Our store has received good feedback, with a 4-star rating. You can check the attachment named "Feedback." Therefore, it is illogical to say that my store is not eligible for the Featured Offer/Buy Box.
I hope you can escalate this issue to your team, and we are very thankful for your help.
Here are some of the Asins from our store:
B00JE7TEES
B01N4VGEZS
B083G4SWS4
B09GDVC2WS
B07T74SKPQ
B00Y16CXS6
B00KR3H0NK
B01N4LFKXA
B0BQBN7MMY
B0073ZW102
B07BNXZDSL
B09P8D66Z1
B01EHPO3IS
B0CJ9DPGGR
B083JFWYTH
B01M0J05G8
B09K5HX5GG
B00ITAP8P0
B083KKVWL9
B00WQIFVTE
B07XFLXW3S
B00ITAP8M8
B08D3L4BQP
B01N5K834V
B01N9MOM3U
