Lost Buy Box Featured Offer
I have lost the Featured offer / Buy box most of my products. Suddenly the the buy box of all of our FBA product I recommended has disappeared, and I don't know why. I continue to send goods and maintain good account health. I would greatly appreciate it if Amazon could send my case to the featured quotation team and please reply to me. Normally Prime products gets buy box but since last month cheapest one ate getting buy box. I am talking about all the items which i send to fba.
@Spencer_Amazon @Winston_Amazon
21 replies
Seller_QIMWRIIsqJQai
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5
Simon_Amazon
Hello @Seller_4SP6uBnqOlJ1U,
Here Simon from Amazon, happy to help.
Many Sellers have seen recovery from this issue.
Are you still impacted?
Best,
Simon
Seller_RGIJLI4BNpyj7
B0CQM9S14X B0CQX8CQPS B0CQWK5K7Y B0D41T5J8D
Hello all my FBA products have lost special discounts. Can you help me solve it?
I have tuned the price to the lowest history. My account is very good
Seller_nIVMGZdvaVRUm
My Account Health is perfectly Healthy, and I meet all the criteria mentioned by Amazon to be eligible for Featured offer. I have competitive Price, my performance metrics are all positive and I have high in stock volume. Yet I am not getting Featured offer eligibility on ASIN B0D22DN3JL
We really really need your help, please help us to solve this problem.
Seller_dG9izPNA15lm5
did your problem for the whole store solved?
Seller_KqwcWJydcHBCs
hello Simon.
B0CRVJ9XSZ,B0CRHKY22X
Listing above both lost buy box but have featured offer.
Can you help me solve this problem?
Thanks
Seller_dxqvWKS3gmDtf
Hello, dear Amazon Team，
All our conditions meet the requirements of the featured offer, but the entire store's listings lost their shopping carts on the morning of May 13th. I have been waiting for two weeks, which is very important for my sales. I learned that a large number of sellers have encountered the same problem starting from April 27th, which is caused by system reasons. I'm really desperate. I don't know who to ask for help. Can you help me restore the shopping cart in the store?
B0D2HL5YM5 B0D2HHD2MG
@Simon_Amazon
Seller_NATB0WDZ5P9NZ
I hope this message finds you well. I am urgently reaching out to address a
critical issue impacting my business on Amazon.co.uk.
Suddenly, all ASINs in my catalog have been disabled from being the
Featured Offer. This happened across all ASINs, not just one or two. I have
been facing this issue since 12th June 2024.
I've reached out to Amazon Seller Support multiple times, but they keep
giving me generic responses, stating that my ASINs are not eligible to be
the Featured Offer. Despite meeting all the eligibility criteria—excellent
customer service, product authenticity, and no chargeback claims—this
problem persists. Amazon has not shown any concern or provided any real
assistance. i went to the official amazon people and just got cold
formatted replies and no help
I am requesting a thorough investigation into all aspects of the Featured
Offer to understand why this has happened so suddenly across my entire
catalog. If anyone has experienced a similar issue or has any insights,
your help would be greatly appreciated.
I am dismayed by the lack of support and transparency from Amazon in
resolving this issue. There has been no communication regarding performance
notifications, my account health is impeccable with no violations, and yet
my listings remain affected.
The case IDs for your reference are 9938575802 and 9890623702. I urgently
request a thorough investigation into this matter to understand why this
sudden change has occurred across my entire catalog, particularly affecting
ASINs B0C37QNNQH, B0B2N6YM32, and B0B2N57KB4
Your prompt attention and assistance in resolving this issue would be
greatly appreciated, as it is significantly impacting my business
operations on Amazon.co.uk. Please note that this is affecting my *"MENTAL
HEALTH"* and I am *"UNDER STRESS"* for many days.
Thank you for your time and consideration.
Seller_SQgoQ7DOR69NP
Hi @Simon_Amazon
I am also facing this issue.
I have also posted here.
Can you please tell me the solution?
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f3809074-94b6-4f27-894a-17b8518a07b6?postId=f3809074-94b6-4f27-894a-17b8518a07b6
P.S. @Spencer_Amazon @Winston_Amazon
Seller_SQgoQ7DOR69NP
Hello @Spencer_Amazon,
We need your assistance.
We have noticed that the Buy Box/Featured Offer has disappeared for all ASINs in our store.
The Seller Support team has not provided a resolution.
However, we ensure that our account health is excellent; our store's account health rating is 224, and both our order defect rate and invoice defect rate are 0%. Our store's policy compliance is healthy. You can review the attachment titled "Account Health."
Our store has received good feedback, with a 4-star rating. You can check the attachment named "Feedback." Therefore, it is illogical to say that my store is not eligible for the Featured Offer/Buy Box.
I hope you can escalate this issue to your team, and we are very thankful for your help.
Here are some of the Asins from our store:
B00JE7TEES
B01N4VGEZS
B083G4SWS4
B09GDVC2WS
B07T74SKPQ
B00Y16CXS6
B00KR3H0NK
B01N4LFKXA
B0BQBN7MMY
B0073ZW102
B07BNXZDSL
B09P8D66Z1
B01EHPO3IS
B0CJ9DPGGR
B083JFWYTH
B01M0J05G8
B09K5HX5GG
B00ITAP8P0
B083KKVWL9
B00WQIFVTE
B07XFLXW3S
B00ITAP8M8
B08D3L4BQP
B01N5K834V
B01N9MOM3U
Lost Buy Box Featured Offer
I have lost the Featured offer / Buy box most of my products. Suddenly the the buy box of all of our FBA product I recommended has disappeared, and I don't know why. I continue to send goods and maintain good account health. I would greatly appreciate it if Amazon could send my case to the featured quotation team and please reply to me. Normally Prime products gets buy box but since last month cheapest one ate getting buy box. I am talking about all the items which i send to fba.
@Spencer_Amazon @Winston_Amazon
Lost Buy Box Featured Offer
I have lost the Featured offer / Buy box most of my products. Suddenly the the buy box of all of our FBA product I recommended has disappeared, and I don't know why. I continue to send goods and maintain good account health. I would greatly appreciate it if Amazon could send my case to the featured quotation team and please reply to me. Normally Prime products gets buy box but since last month cheapest one ate getting buy box. I am talking about all the items which i send to fba.
@Spencer_Amazon @Winston_Amazon
21 replies
21 replies
Seller_QIMWRIIsqJQai
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5
Simon_Amazon
Hello @Seller_4SP6uBnqOlJ1U,
Here Simon from Amazon, happy to help.
Many Sellers have seen recovery from this issue.
Are you still impacted?
Best,
Simon
Seller_RGIJLI4BNpyj7
B0CQM9S14X B0CQX8CQPS B0CQWK5K7Y B0D41T5J8D
Hello all my FBA products have lost special discounts. Can you help me solve it?
I have tuned the price to the lowest history. My account is very good
Seller_nIVMGZdvaVRUm
My Account Health is perfectly Healthy, and I meet all the criteria mentioned by Amazon to be eligible for Featured offer. I have competitive Price, my performance metrics are all positive and I have high in stock volume. Yet I am not getting Featured offer eligibility on ASIN B0D22DN3JL
We really really need your help, please help us to solve this problem.
Seller_dG9izPNA15lm5
did your problem for the whole store solved?
Seller_KqwcWJydcHBCs
hello Simon.
B0CRVJ9XSZ,B0CRHKY22X
Listing above both lost buy box but have featured offer.
Can you help me solve this problem?
Thanks
Seller_dxqvWKS3gmDtf
Hello, dear Amazon Team，
All our conditions meet the requirements of the featured offer, but the entire store's listings lost their shopping carts on the morning of May 13th. I have been waiting for two weeks, which is very important for my sales. I learned that a large number of sellers have encountered the same problem starting from April 27th, which is caused by system reasons. I'm really desperate. I don't know who to ask for help. Can you help me restore the shopping cart in the store?
B0D2HL5YM5 B0D2HHD2MG
@Simon_Amazon
Seller_NATB0WDZ5P9NZ
I hope this message finds you well. I am urgently reaching out to address a
critical issue impacting my business on Amazon.co.uk.
Suddenly, all ASINs in my catalog have been disabled from being the
Featured Offer. This happened across all ASINs, not just one or two. I have
been facing this issue since 12th June 2024.
I've reached out to Amazon Seller Support multiple times, but they keep
giving me generic responses, stating that my ASINs are not eligible to be
the Featured Offer. Despite meeting all the eligibility criteria—excellent
customer service, product authenticity, and no chargeback claims—this
problem persists. Amazon has not shown any concern or provided any real
assistance. i went to the official amazon people and just got cold
formatted replies and no help
I am requesting a thorough investigation into all aspects of the Featured
Offer to understand why this has happened so suddenly across my entire
catalog. If anyone has experienced a similar issue or has any insights,
your help would be greatly appreciated.
I am dismayed by the lack of support and transparency from Amazon in
resolving this issue. There has been no communication regarding performance
notifications, my account health is impeccable with no violations, and yet
my listings remain affected.
The case IDs for your reference are 9938575802 and 9890623702. I urgently
request a thorough investigation into this matter to understand why this
sudden change has occurred across my entire catalog, particularly affecting
ASINs B0C37QNNQH, B0B2N6YM32, and B0B2N57KB4
Your prompt attention and assistance in resolving this issue would be
greatly appreciated, as it is significantly impacting my business
operations on Amazon.co.uk. Please note that this is affecting my *"MENTAL
HEALTH"* and I am *"UNDER STRESS"* for many days.
Thank you for your time and consideration.
Seller_SQgoQ7DOR69NP
Hi @Simon_Amazon
I am also facing this issue.
I have also posted here.
Can you please tell me the solution?
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f3809074-94b6-4f27-894a-17b8518a07b6?postId=f3809074-94b6-4f27-894a-17b8518a07b6
P.S. @Spencer_Amazon @Winston_Amazon
Seller_SQgoQ7DOR69NP
Hello @Spencer_Amazon,
We need your assistance.
We have noticed that the Buy Box/Featured Offer has disappeared for all ASINs in our store.
The Seller Support team has not provided a resolution.
However, we ensure that our account health is excellent; our store's account health rating is 224, and both our order defect rate and invoice defect rate are 0%. Our store's policy compliance is healthy. You can review the attachment titled "Account Health."
Our store has received good feedback, with a 4-star rating. You can check the attachment named "Feedback." Therefore, it is illogical to say that my store is not eligible for the Featured Offer/Buy Box.
I hope you can escalate this issue to your team, and we are very thankful for your help.
Here are some of the Asins from our store:
B00JE7TEES
B01N4VGEZS
B083G4SWS4
B09GDVC2WS
B07T74SKPQ
B00Y16CXS6
B00KR3H0NK
B01N4LFKXA
B0BQBN7MMY
B0073ZW102
B07BNXZDSL
B09P8D66Z1
B01EHPO3IS
B0CJ9DPGGR
B083JFWYTH
B01M0J05G8
B09K5HX5GG
B00ITAP8P0
B083KKVWL9
B00WQIFVTE
B07XFLXW3S
B00ITAP8M8
B08D3L4BQP
B01N5K834V
B01N9MOM3U
Seller_QIMWRIIsqJQai
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5
Seller_QIMWRIIsqJQai
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5
Simon_Amazon
Hello @Seller_4SP6uBnqOlJ1U,
Here Simon from Amazon, happy to help.
Many Sellers have seen recovery from this issue.
Are you still impacted?
Best,
Simon
Simon_Amazon
Hello @Seller_4SP6uBnqOlJ1U,
Here Simon from Amazon, happy to help.
Many Sellers have seen recovery from this issue.
Are you still impacted?
Best,
Simon
Seller_RGIJLI4BNpyj7
B0CQM9S14X B0CQX8CQPS B0CQWK5K7Y B0D41T5J8D
Hello all my FBA products have lost special discounts. Can you help me solve it?
I have tuned the price to the lowest history. My account is very good
Seller_RGIJLI4BNpyj7
B0CQM9S14X B0CQX8CQPS B0CQWK5K7Y B0D41T5J8D
Hello all my FBA products have lost special discounts. Can you help me solve it?
I have tuned the price to the lowest history. My account is very good
Seller_nIVMGZdvaVRUm
My Account Health is perfectly Healthy, and I meet all the criteria mentioned by Amazon to be eligible for Featured offer. I have competitive Price, my performance metrics are all positive and I have high in stock volume. Yet I am not getting Featured offer eligibility on ASIN B0D22DN3JL
We really really need your help, please help us to solve this problem.
Seller_nIVMGZdvaVRUm
My Account Health is perfectly Healthy, and I meet all the criteria mentioned by Amazon to be eligible for Featured offer. I have competitive Price, my performance metrics are all positive and I have high in stock volume. Yet I am not getting Featured offer eligibility on ASIN B0D22DN3JL
We really really need your help, please help us to solve this problem.
Seller_dG9izPNA15lm5
did your problem for the whole store solved?
Seller_dG9izPNA15lm5
did your problem for the whole store solved?
Seller_KqwcWJydcHBCs
hello Simon.
B0CRVJ9XSZ,B0CRHKY22X
Listing above both lost buy box but have featured offer.
Can you help me solve this problem?
Thanks
Seller_KqwcWJydcHBCs
hello Simon.
B0CRVJ9XSZ,B0CRHKY22X
Listing above both lost buy box but have featured offer.
Can you help me solve this problem?
Thanks
Seller_dxqvWKS3gmDtf
Hello, dear Amazon Team，
All our conditions meet the requirements of the featured offer, but the entire store's listings lost their shopping carts on the morning of May 13th. I have been waiting for two weeks, which is very important for my sales. I learned that a large number of sellers have encountered the same problem starting from April 27th, which is caused by system reasons. I'm really desperate. I don't know who to ask for help. Can you help me restore the shopping cart in the store?
B0D2HL5YM5 B0D2HHD2MG
@Simon_Amazon
Seller_dxqvWKS3gmDtf
Hello, dear Amazon Team，
All our conditions meet the requirements of the featured offer, but the entire store's listings lost their shopping carts on the morning of May 13th. I have been waiting for two weeks, which is very important for my sales. I learned that a large number of sellers have encountered the same problem starting from April 27th, which is caused by system reasons. I'm really desperate. I don't know who to ask for help. Can you help me restore the shopping cart in the store?
B0D2HL5YM5 B0D2HHD2MG
@Simon_Amazon
Seller_NATB0WDZ5P9NZ
I hope this message finds you well. I am urgently reaching out to address a
critical issue impacting my business on Amazon.co.uk.
Suddenly, all ASINs in my catalog have been disabled from being the
Featured Offer. This happened across all ASINs, not just one or two. I have
been facing this issue since 12th June 2024.
I've reached out to Amazon Seller Support multiple times, but they keep
giving me generic responses, stating that my ASINs are not eligible to be
the Featured Offer. Despite meeting all the eligibility criteria—excellent
customer service, product authenticity, and no chargeback claims—this
problem persists. Amazon has not shown any concern or provided any real
assistance. i went to the official amazon people and just got cold
formatted replies and no help
I am requesting a thorough investigation into all aspects of the Featured
Offer to understand why this has happened so suddenly across my entire
catalog. If anyone has experienced a similar issue or has any insights,
your help would be greatly appreciated.
I am dismayed by the lack of support and transparency from Amazon in
resolving this issue. There has been no communication regarding performance
notifications, my account health is impeccable with no violations, and yet
my listings remain affected.
The case IDs for your reference are 9938575802 and 9890623702. I urgently
request a thorough investigation into this matter to understand why this
sudden change has occurred across my entire catalog, particularly affecting
ASINs B0C37QNNQH, B0B2N6YM32, and B0B2N57KB4
Your prompt attention and assistance in resolving this issue would be
greatly appreciated, as it is significantly impacting my business
operations on Amazon.co.uk. Please note that this is affecting my *"MENTAL
HEALTH"* and I am *"UNDER STRESS"* for many days.
Thank you for your time and consideration.
Seller_NATB0WDZ5P9NZ
I hope this message finds you well. I am urgently reaching out to address a
critical issue impacting my business on Amazon.co.uk.
Suddenly, all ASINs in my catalog have been disabled from being the
Featured Offer. This happened across all ASINs, not just one or two. I have
been facing this issue since 12th June 2024.
I've reached out to Amazon Seller Support multiple times, but they keep
giving me generic responses, stating that my ASINs are not eligible to be
the Featured Offer. Despite meeting all the eligibility criteria—excellent
customer service, product authenticity, and no chargeback claims—this
problem persists. Amazon has not shown any concern or provided any real
assistance. i went to the official amazon people and just got cold
formatted replies and no help
I am requesting a thorough investigation into all aspects of the Featured
Offer to understand why this has happened so suddenly across my entire
catalog. If anyone has experienced a similar issue or has any insights,
your help would be greatly appreciated.
I am dismayed by the lack of support and transparency from Amazon in
resolving this issue. There has been no communication regarding performance
notifications, my account health is impeccable with no violations, and yet
my listings remain affected.
The case IDs for your reference are 9938575802 and 9890623702. I urgently
request a thorough investigation into this matter to understand why this
sudden change has occurred across my entire catalog, particularly affecting
ASINs B0C37QNNQH, B0B2N6YM32, and B0B2N57KB4
Your prompt attention and assistance in resolving this issue would be
greatly appreciated, as it is significantly impacting my business
operations on Amazon.co.uk. Please note that this is affecting my *"MENTAL
HEALTH"* and I am *"UNDER STRESS"* for many days.
Thank you for your time and consideration.
Seller_SQgoQ7DOR69NP
Hi @Simon_Amazon
I am also facing this issue.
I have also posted here.
Can you please tell me the solution?
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f3809074-94b6-4f27-894a-17b8518a07b6?postId=f3809074-94b6-4f27-894a-17b8518a07b6
P.S. @Spencer_Amazon @Winston_Amazon
Seller_SQgoQ7DOR69NP
Hi @Simon_Amazon
I am also facing this issue.
I have also posted here.
Can you please tell me the solution?
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f3809074-94b6-4f27-894a-17b8518a07b6?postId=f3809074-94b6-4f27-894a-17b8518a07b6
P.S. @Spencer_Amazon @Winston_Amazon
Seller_SQgoQ7DOR69NP
Hello @Spencer_Amazon,
We need your assistance.
We have noticed that the Buy Box/Featured Offer has disappeared for all ASINs in our store.
The Seller Support team has not provided a resolution.
However, we ensure that our account health is excellent; our store's account health rating is 224, and both our order defect rate and invoice defect rate are 0%. Our store's policy compliance is healthy. You can review the attachment titled "Account Health."
Our store has received good feedback, with a 4-star rating. You can check the attachment named "Feedback." Therefore, it is illogical to say that my store is not eligible for the Featured Offer/Buy Box.
I hope you can escalate this issue to your team, and we are very thankful for your help.
Here are some of the Asins from our store:
B00JE7TEES
B01N4VGEZS
B083G4SWS4
B09GDVC2WS
B07T74SKPQ
B00Y16CXS6
B00KR3H0NK
B01N4LFKXA
B0BQBN7MMY
B0073ZW102
B07BNXZDSL
B09P8D66Z1
B01EHPO3IS
B0CJ9DPGGR
B083JFWYTH
B01M0J05G8
B09K5HX5GG
B00ITAP8P0
B083KKVWL9
B00WQIFVTE
B07XFLXW3S
B00ITAP8M8
B08D3L4BQP
B01N5K834V
B01N9MOM3U
Seller_SQgoQ7DOR69NP
Hello @Spencer_Amazon,
We need your assistance.
We have noticed that the Buy Box/Featured Offer has disappeared for all ASINs in our store.
The Seller Support team has not provided a resolution.
However, we ensure that our account health is excellent; our store's account health rating is 224, and both our order defect rate and invoice defect rate are 0%. Our store's policy compliance is healthy. You can review the attachment titled "Account Health."
Our store has received good feedback, with a 4-star rating. You can check the attachment named "Feedback." Therefore, it is illogical to say that my store is not eligible for the Featured Offer/Buy Box.
I hope you can escalate this issue to your team, and we are very thankful for your help.
Here are some of the Asins from our store:
B00JE7TEES
B01N4VGEZS
B083G4SWS4
B09GDVC2WS
B07T74SKPQ
B00Y16CXS6
B00KR3H0NK
B01N4LFKXA
B0BQBN7MMY
B0073ZW102
B07BNXZDSL
B09P8D66Z1
B01EHPO3IS
B0CJ9DPGGR
B083JFWYTH
B01M0J05G8
B09K5HX5GG
B00ITAP8P0
B083KKVWL9
B00WQIFVTE
B07XFLXW3S
B00ITAP8M8
B08D3L4BQP
B01N5K834V
B01N9MOM3U
