New guidance to help you prevent product condition issues
We have a new Preventing product condition issues Help page to help you prevent product condition issues. By describing your products accurately and addressing potential product condition issues early, you can maintain great account health.
Common complaints include scratches and scuffs, previously opened packaging, signs of damage, and items not working. To prevent these complaints, you can:
- Describe your products accurately and select the correct listing condition according to Amazon’s Condition guidelines. This will ensure that there is no confusion about what the customer should expect to receive.
- Improve your quality control processes and inspect your products regularly to ensure that they match the description in your listing and function as expected. Work with your supplier to identify issues and areas for improvement.
- Implement packaging improvements to prevent minor damage during storage and shipping, keeping in mind the unique features of your products.
Our Preventing product condition issues Help page has additional information about evaluating your listings, quality audits, packaging, returns processing, and storage and shipping practices. If you need more assistance with product condition issues, you can get support or reach out on Seller Forums through links in Seller Central Help.
Want to learn more about Amazon’s policies? Check the news section of Seller Central every Tuesday for policy reminders that help us ensure that all sellers and customers have a great Amazon experience.
0 replies
Seller_VLftBGqPTuz2v
Except this is irrelevant if Amazon are going to continue returning items to sellers FBA inventory without thoroughly inspecting them AND without providing FBA sellers with an easy way to remove all returned items automatically so that we can inspect them ourselves to determine if they are still in “new” condition.
When dealing with FBA returns Amazon does not follow it’s own guidelines:
"Returns processing
Label and store returned products separately to avoid confusion.
You may only resell returned products as “New” if they meet New condition guidelines. Ensure that the original packaging is unopened and intact, and that all components of the product are present."
Amazon policy is not to open returned products, therefore it is impossible for them to determine if all components of returns are still present.
Seller_j7UlCowZz6aOF
Oh goody yet another way for Amazon to remove or hide products from sale another new way to add further ways to punish sellers…
ie a buyer bought an item from me and ignored the safety instructions who did amazon blame? yes of course you are correct the seller. negative feedback received A-z claim refunded in full and product removed thanks again to Amazon and the fake policy of being fair to sellers what a joke!
Seller_Yja9oH7DLHk2I
100% of the used sold as new issues I have are where Amazon has put an opened item back into my inventory.
Amazon needs to sort out their own processes first.
Seller_U2K2GHyMyP6e3
Wow. Coming from the company that sent me a £350 Xbox with just a label slapped on it.
Arrived smashed to bits!
Seller_sFEUMUfeW5484
And the buyers don’t just make stuff up to try and get a freebie. Amazon, seriously sometimes…forget it.
