Seller account suspended
Can anyone help - amazon seem totally uninterested and at my wits end with them
Had seller account since 2015 - going well - set holiday settings on at xmas - downloaded app to answer emails whilst away in USA.
when away noticed items i did not or have ever sold appeared in my inventory - informed amazon - on return - 10 Jan 2019 - found account had been suspended.
Emailed amazon numerous times trying to resolve, told conflicting things, one was open a new account as this one is deactivated, did so and that too was suspended.
After many emails finally called back by amazon.
Problem was l had old amazon account (as a buyer) closed in 2015, when l opened new seller account in same year, l thought l had to, did not know l could have used original account.
The old closed account had same email address as new one, and when l downloaded app seems to have triggered the problem, say seems as no one from amazon has told me what caused problem.
Amazon guy did his behind scenes stuff & said all now good, l had given me seller account new email address and just inform seller performance who would reactivate my original seller account, when this is done l should then close the new seller account that they earlier told me to open (which had been suspended - saying it was linked to another account ie my original seller account, which l was told was deactivated).
PLEASE TRY TO KEEP UP, IT NOW GETS WORSE.
So do all above, emailed seller performance numerous times, never had a reply, - so have raised case after case to try to sort this mess out but am getting no where, they just say passed to verification dept and close case but never hear back from the verification dept and have no way to directly contact them. .
Have lost thousands in lost sells and at my wits end with the appalling customer service
CAN ANY ONE PLEASE OFFER A SOLUTION TO SOLVING THIS PROBLEM WITH AN ORGANISATION THAT HAS SEVERAL INTERNAL DEPT’S THAT APPEAR TO BE NOT ABLE TO RESOLVE PROBLEMS BUT JUST PASS ON PROBLEM OR EXTERNALLY CONTACTABLE BY SELLERS, AS SURELY MANY OTHERS HAVE HAD PROBLEMS OF BEING PASSED FROM DEPT TO DEPT AND GETTING NO WHERE
0 replies
Seller_hC0hNVDuILaKO
You made a mistake and unfortunately the ramifications of that mistake are not easy to put right.
If you are 100% certain that you have supplied all the information requested of you then it may be time to resort to an email to the Executive team
managingdirector@amazon.co.uk…
Outline the issue in a concise but logical way, explaining your error in opening the second account and they may extend a helping hand themselves, or they may direct the verification team to do so
Opening repeated cases is pointless as SS have zero say in what happens and cannot help you at all with this issue.
Seller_EJIX7rqDNQJi2
Suspensions due to the use of multiple seller accounts without a prior permission from the Seller Performance are no different than any other suspension.
You should have read the rules before selling anything. The Amazon Policy regarding Prohibited Seller Activities clearly states that operating multiple seller accounts is prohibited:
E-mailing the Managing Director with a wall of text will not work.
You will need to write a Plan of Action and then appeal, either through the Seller Central or by e-mailing seller-performance@amazon.co.uk. This will only work if you haven’t received the dreaded “we may not respond to additional e-mails” response already.
