New UK account deactivated the last 8 months
I;ve been trying to get my newly account activated for the last 8 months as i have not began to sell on and i just get the standard
our Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. This decision was made after reviewing both your account and the information that you provided. For more information, review the Amazon Services Business Solutions Agreement:
So far i have provided
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Current Appointments Report;
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Business Bank Statement;
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Articles of Association;
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Memorandum of Association;
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Statement of Capital.
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Passport
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Certificate of incorporation; and
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Business bank letter
In order to verify my personal identity,
- Passport; and
- Personal bank statement and
- Home Country Driver License
I’m at a loss what more i can do as i seem to be out of appeals and can’t seen to do anything at the moment.
Any help would be greatly appreciated,
0 replies
Seller_7VbclcPFFRTnc
What country are you registering from ?
Seller_f6b3Tk8KSNX2A
Hello @Carefree_Coral_UK,
Thank you for contacting us.
I understand from your post is that your account is flagged for verification, this verification would help us maintain a trusted marketplace for buyers and sellers.
Kindly consider the below points as a requirement for the documents before a submission:
- Should be valid (not expired, revoked, or closed)
- Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
- Show the full page , its should not be a screenshot
- Display matching information (such as your ID number or name) that you use to register to sell on Amazon
- Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
- Display the full document (front and back, if applicable)
- Be less than 10MB in size
- Be in one of these formats: gif, png, jpg, pdf, and docx.
- Do not include special characters in the file name (examples: $, &, or #)
- Be authentic and unaltered
- Name and address must be visible.
- Could be (your options will display in a drop-down on the page) a water, electricity, gas, internet, telecom bill issued by the utility company, or a mobile phone bill.
- If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
- Must be issued within the last 90 days.
For more information on the verification click here.
Regards
Venessa
Ash_AMZ
Hello @Carefree_Coral_UK,
This is Ash from Amazon, and would assist you with your questions above.
From the post above, I understand that you need help in reactivating your account.
Did you provide any utility bill ?
Kindly share A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible.
Please make sure the documents you provide should be in very clear, display the same information that matches info you use to register to sell on Amazon, be authentic and unaltered.
Please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Ash.
Seller_NLZAePfB9z684
Thank you for getting back to me Ash
Yes the last document i sent was a phone line bill with the company info as is registered on seller central,
Please let me know if you have any other ideas? I can’t upload anymore appeals as the option is not there anymore.
Greatly appreciated
Regards
Seller_NLZAePfB9z684
Hi Vanessa
Thank you
Yes the phone invoice has all the info,
I can’t seem to appeal anymore as the option is not there anymore,
When i try to go through seller support like you suggested i get an automated email right back saying that this email address is not for appeals, please go to account health,
As i mentioned the option to appeal is not there anymore
I have uploaded a picture.
Any other ideas ?
Thank you for your time
Have a great day 
Seller_NoMNQDGnEW5Bx
Is the phone bill in the UK address exactly as on companies house?
Seller_NLZAePfB9z684
Hi Vanessa
any other ideas that could help out… I have submitted all that is required matching exactly the LTD address,
Seems im out of appeals as the option to submit more documents is not there.
I try as well through contact us option and automated response right back saying this is not the correct email address for deactivated accounts
at a loss right now as there is no way for me to contact support at the moment.
Any help would greatly appriciated.
thanks
Seller_NLZAePfB9z684
Would anyone have any other tips as im at loss on how to contact uk support. Im at the stage to try to create a new account with a new ew email.
thanks
Seller_NLZAePfB9z684
This is getting worse by the minute lol my account now says invalid so there is no way to submit any more documentations or support as i just get an automated email saying this email is not the correct email for account health please. So i’m stuck with a new account and no way to get support. Anybody have any ideas i can try ? about to give up and no see in uk and europe 
Seller_A6n1ojRob7keF
Hello Vanessa, regarding the same subject, I have a question. Do mobile phone bills work as a proof of address? Because some times they are mentioned as accepted and sometimes they don’t
