Hello everyone,
I am currently selling auto parts that come from a manufacturer that supplies OEM parts. We listed our products under another seller's listing, but it turns out they have brand registration for those products. Although they are sourcing from the same manufacturer as we are, they filed a counterfeit complaint against us.( manufacture confirm this info )
I have provided invoices and photos to show that we are selling the exact same items, but I continue to receive the same response. Is there any specific process I should follow to reinstate my account?
These is the info from email
Please provide one of the following:
-- Proof of product authenticity (e.g., invoice, Order ID, or letter of authorization). It must clearly prove that your products do not infringe on the intellectual property of the rights owner.
An appeal with the following:
-- Greater detail on the actions you have taken to resolve the complaint.
-- Greater detail on evidence or examples that demonstrate your account has complied with our policy.
