No response to support case
I've been waiting on a response to a case I submitted on May 13th. Does anyone know of a way to bump the case up to get a response? ID 15269601751
5 replies
Emet_Amazon
Hello @Seller_amyppgnAtC1Sp,
Thank you for posting your concerns with your related case.
Thank you for posting your concerns with a pending case related to charges on your account, and requesting clarification. After additional communication with our account health team, I do see you were notified of tax concerns on April 8 and that funds would be moved due to required obligations. You will need to follow up on this notification in seller central and contact the appropriate parties to confirm if this was the exact situation, however I am also passing your concern to our community managers to follow up and review your concerns, if they can offer additional guidance they will follow up with you here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_amyppgnAtC1Sp
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to a charge made with the status as "Other", I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
