Contacting a Customer Is Impossible! Amazon are idiots!
I simply don’t get it.
The customer has opted out, fine, i get that, but now the stupid system will only contact them with certain options.
Returns, Legal and Coordinate large items.
I want to do other so i can attach some relevant photos.
Why on earth have they greyed them out when there is a return going on. Why on earth would they not give me the add attachments option in the returns messages.
Amazon simply are idiots
Any ideas please?
Paul
0 replies
Seller_Tz1vWBPfpir5d
Just received an automated message from Amazon to say the buyer has opted out from my message.
Buyer’s parcel returned for a reason ‘Not called for’, and I wanted to let the buyer know in case she may have forgotten.
It’s so wrong; communication is key. Apparently, for my message, it’s not critical. That’s an awful service.
Seller_lljyzgTxr5fgI
Is the option marked “Other” not available to you? In that option you can contact the customer using the Additional information required option and then use IMPORTANT as the first word of your message. This option is only for important issues and should not be used otherwise. If you are trying to resolve an order issue, this is the best way, if available to you.
Seller_fRYlvn2b9u1Fd
“Amazon simply are i****”
I could not agree more with you 
Seller_mwIsF3u3Y71IW
Plus…we are not able to block these kind of customers as well.
It happened with us many times and honestly I always save customer,s number as amazon will never help to resolve these issues.
Seller_j4FKLU8LN0sZg
Totally agree.
When someone buys something from you should be able to maintain contact until order has arrived, and further until any disputes are settled amicably.
ONLY if an issue developes should Amazon intercede, and act as middle man(as they are in any case),then take control over the 2 parties,establish facts,ie faulty item,non receipt of,and the biggy…suspicious fraud, deal with the matter,and then reach a common sense decision.
Amazon are too heavy handed when it comes to refunding a third party without YOUR permission…its biased,PREJUDICIAL and simply unfair.
Too often they refund without full investigation and always in the buyers favour.
How can this be so?
How can so many fraudsters recieve an item,still claim a refund,and Amazon apply it.
Simply…Amazon does not take the hit,the small seller or independent trader does.
It’s a pain,its wrong and it stinks.
Seller_JMTSCER94rVkv
I have got an A-Z claim because of costumer not responding. It’s getting more and more complicated
Seller_BZSKzoockvBpR
Unfortunately this is amazon for you dont care about the seller only look after the buyers , well lets hope one day all sellers decide to move away from selling on amazon as they have no respect for the sellers who generate them lots of commission , they dont have a customer services department who you can call for advise and to allow customers to opt out of receiving messages well whats all this about
Seller_7xa4giJ3wJ3FU
Hi, use ‘Additional Information Required’ in the message header these get through regardless of if they have opted out.
Seller_DZN91J2W23FWV
I assume the buyer requested these photos?
If so why can’t you reply to their message or is it that message showing up as not received?
Seller_VB5SoHPCYnrFO
Had the same here today regarding an INR.
He has emailed us twice in which we responded showing the tracking details images and that the item had arrived, then this morning the third messages says he’s really unhappy that he’s not getting a response from us so we presumed he had opted out.
We have had this before and its so frustrating for a seller not to be able to contact a buyer regarding an order, you think they would open up the messaging between buyer and seller when a purchase is made.
The only option for us was to message him via his mobile number luckily there was one there, but I suppose contacting amazons customer by phone is also out of policy so you can’t win.
Good thing is as soon as we sent the message saying we have responded to all messages twice and the tracking shows the item had been delivered and if this wasn’t the case we will pass this over to Royal Mails investigation team he responded via amazons messages saying he had found the item!
The crazy world of amazon!
