Invoice Defect Rate - Why cant we have alerts set up for Invoice upload requests within 24 hours?
Hello,
I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.
If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.
As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.
Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?
I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.
15 replies
Seller_k2X0L9mVRT0pW
my orders that require an invoice do come through saying - invoice required
Seller_C014gz2CtNWhK
But you need to go to the orders page and check it right? I'd like to be able to set up alerts - in the same way, we always receive buyer message alerts to respond within 24 hours.
Seller_76AUwmqvSyRIM
Not just there. The "sold" email also states "Sold, dispatch now and upload invoice:"
You should be easily able to set up an alert using your email program. This can be a siren sound if you wish a flashing message, a pop-up rabbit, whatever.
The main thing is to take ownership of this.
Seller_C014gz2CtNWhK
Yes, I'd like to know how I can set it up. Under the information about the VAT invoices, there is no information about this as an alert, unless I've missed something. Nothing under notification preferences either..
Seller_76AUwmqvSyRIM
there is no official alert available.
You need to use your email client as I explained earlier.
Seller_d8YGbIjNqwFxn
As the other poster said use your email client to set up notifications.
Alternatively have a daily routine where you check once or twice a day for any new orders which require an invoice.
Seller_C014gz2CtNWhK
Sorry for my ignorance, but I don't know what 'email client' is?
Seller_76AUwmqvSyRIM
it’s whatever program or app you use to receive your email.
Most are customisable to give alerts but some are better than others.
Seller_SnNztJIII3ZP5
I have been selling on Amazon now for 6 years, this I have NEVER download as a task in that time I have maybe 5 requests from customers asking for an invoice which I have downloaded , so I am not sure why Amazon even bother to measure this.
Winston_Amazon
Thanks for flagging this @Seller_C014gz2CtNWhK, I will pass this feedback to our partner team.
Invoice Defect Rate - Why cant we have alerts set up for Invoice upload requests within 24 hours?
Hello,
I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.
If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.
As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.
Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?
I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.
Invoice Defect Rate - Why cant we have alerts set up for Invoice upload requests within 24 hours?
Hello,
I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.
If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.
As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.
Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?
I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.
15 replies
15 replies
Seller_k2X0L9mVRT0pW
my orders that require an invoice do come through saying - invoice required
Seller_C014gz2CtNWhK
But you need to go to the orders page and check it right? I'd like to be able to set up alerts - in the same way, we always receive buyer message alerts to respond within 24 hours.
Seller_76AUwmqvSyRIM
Not just there. The "sold" email also states "Sold, dispatch now and upload invoice:"
You should be easily able to set up an alert using your email program. This can be a siren sound if you wish a flashing message, a pop-up rabbit, whatever.
The main thing is to take ownership of this.
Seller_C014gz2CtNWhK
Yes, I'd like to know how I can set it up. Under the information about the VAT invoices, there is no information about this as an alert, unless I've missed something. Nothing under notification preferences either..
Seller_76AUwmqvSyRIM
there is no official alert available.
You need to use your email client as I explained earlier.
Seller_d8YGbIjNqwFxn
As the other poster said use your email client to set up notifications.
Alternatively have a daily routine where you check once or twice a day for any new orders which require an invoice.
Seller_C014gz2CtNWhK
Sorry for my ignorance, but I don't know what 'email client' is?
Seller_76AUwmqvSyRIM
it’s whatever program or app you use to receive your email.
Most are customisable to give alerts but some are better than others.
Seller_SnNztJIII3ZP5
I have been selling on Amazon now for 6 years, this I have NEVER download as a task in that time I have maybe 5 requests from customers asking for an invoice which I have downloaded , so I am not sure why Amazon even bother to measure this.
Winston_Amazon
Thanks for flagging this @Seller_C014gz2CtNWhK, I will pass this feedback to our partner team.
Seller_k2X0L9mVRT0pW
my orders that require an invoice do come through saying - invoice required
Seller_k2X0L9mVRT0pW
my orders that require an invoice do come through saying - invoice required
Seller_C014gz2CtNWhK
But you need to go to the orders page and check it right? I'd like to be able to set up alerts - in the same way, we always receive buyer message alerts to respond within 24 hours.
Seller_C014gz2CtNWhK
But you need to go to the orders page and check it right? I'd like to be able to set up alerts - in the same way, we always receive buyer message alerts to respond within 24 hours.
Seller_76AUwmqvSyRIM
Not just there. The "sold" email also states "Sold, dispatch now and upload invoice:"
You should be easily able to set up an alert using your email program. This can be a siren sound if you wish a flashing message, a pop-up rabbit, whatever.
The main thing is to take ownership of this.
Seller_76AUwmqvSyRIM
Not just there. The "sold" email also states "Sold, dispatch now and upload invoice:"
You should be easily able to set up an alert using your email program. This can be a siren sound if you wish a flashing message, a pop-up rabbit, whatever.
The main thing is to take ownership of this.
Seller_C014gz2CtNWhK
Yes, I'd like to know how I can set it up. Under the information about the VAT invoices, there is no information about this as an alert, unless I've missed something. Nothing under notification preferences either..
Seller_C014gz2CtNWhK
Yes, I'd like to know how I can set it up. Under the information about the VAT invoices, there is no information about this as an alert, unless I've missed something. Nothing under notification preferences either..
Seller_76AUwmqvSyRIM
there is no official alert available.
You need to use your email client as I explained earlier.
Seller_76AUwmqvSyRIM
there is no official alert available.
You need to use your email client as I explained earlier.
Seller_d8YGbIjNqwFxn
As the other poster said use your email client to set up notifications.
Alternatively have a daily routine where you check once or twice a day for any new orders which require an invoice.
Seller_d8YGbIjNqwFxn
As the other poster said use your email client to set up notifications.
Alternatively have a daily routine where you check once or twice a day for any new orders which require an invoice.
Seller_C014gz2CtNWhK
Sorry for my ignorance, but I don't know what 'email client' is?
Seller_C014gz2CtNWhK
Sorry for my ignorance, but I don't know what 'email client' is?
Seller_76AUwmqvSyRIM
it’s whatever program or app you use to receive your email.
Most are customisable to give alerts but some are better than others.
Seller_76AUwmqvSyRIM
it’s whatever program or app you use to receive your email.
Most are customisable to give alerts but some are better than others.
Seller_SnNztJIII3ZP5
I have been selling on Amazon now for 6 years, this I have NEVER download as a task in that time I have maybe 5 requests from customers asking for an invoice which I have downloaded , so I am not sure why Amazon even bother to measure this.
Seller_SnNztJIII3ZP5
I have been selling on Amazon now for 6 years, this I have NEVER download as a task in that time I have maybe 5 requests from customers asking for an invoice which I have downloaded , so I am not sure why Amazon even bother to measure this.
Winston_Amazon
Thanks for flagging this @Seller_C014gz2CtNWhK, I will pass this feedback to our partner team.
Winston_Amazon
Thanks for flagging this @Seller_C014gz2CtNWhK, I will pass this feedback to our partner team.
