Restocking Fee Refund Percentage and Tax Question
I tried talking to Amazon through the chat yesterday but they did not help, also tried opening a case and I still haven’t received a response. So I’m hoping that here people may be able to help.
A buyer has requested a refund last week because they realised they placed the order incorrectly. I accepted the refund and they have sent the products back to me.
When I accepted the refund I explained that I will charge a 20% restocking fee as the order made was a large quantity and the products were made to order and also I had to pay for post to send the products to them.
Now that I have received the items back, I want to send them a refund but also want to charge the 20% restocking fee that I said I would when I accepted the refund.
My question is, how do I calculate the 20% restocking fee as the price is divided in product price and product tax (See attachment).
Also, I don’t understand the product tax, it is supposed to be 20% for VAT in the UK . But the numbers are incorrect. 20% of £47.40 is £9.48 , not £9.60.
If you could explain this to me that would be great.
Restocking Fee Refund Percentage and Tax Question
I tried talking to Amazon through the chat yesterday but they did not help, also tried opening a case and I still haven’t received a response. So I’m hoping that here people may be able to help.
A buyer has requested a refund last week because they realised they placed the order incorrectly. I accepted the refund and they have sent the products back to me.
When I accepted the refund I explained that I will charge a 20% restocking fee as the order made was a large quantity and the products were made to order and also I had to pay for post to send the products to them.
Now that I have received the items back, I want to send them a refund but also want to charge the 20% restocking fee that I said I would when I accepted the refund.
My question is, how do I calculate the 20% restocking fee as the price is divided in product price and product tax (See attachment).
Also, I don’t understand the product tax, it is supposed to be 20% for VAT in the UK . But the numbers are incorrect. 20% of £47.40 is £9.48 , not £9.60.
If you could explain this to me that would be great.
19 replies
Seller_saK5Ah2SaNYjL
You can’t charge a restocking fee on Amazon.
Seller_fMsCVAHNu4txH
In most circumstances…
Restocking fees are not allowed in the UK
If they changed their mind within 14 days, then they’re only liable for the return postage.
As long as the items are still in the same condition, you can’t charge them any more.
These don’t appear to be customised products, so you just need to accept it as a change-of-mind return.
Seller_y7wlA8Npjq1Or
Restocking fees a illegal in the uk. However you can charge for loss in value if goods returned in different condition to those sent. But you must make this clear in your terms of return.
On change of mind and this order would fall into that category customer pays return postage if notified in 14 days.
Seller_0Amk0hnQkPWMH
Buyers can return items for a full refund for any reason, so you cannot charge a re-stocking fee to cover your costs and outbound postage - especially as your listing does not say these stickers are made-to-order. So you have to refund the buyer everything they paid = £57.00.
£9.60 is the correct VAT figure, as it is 20% of the total amount £57.00
Restocking Fee Refund Percentage and Tax Question
I tried talking to Amazon through the chat yesterday but they did not help, also tried opening a case and I still haven’t received a response. So I’m hoping that here people may be able to help.
A buyer has requested a refund last week because they realised they placed the order incorrectly. I accepted the refund and they have sent the products back to me.
When I accepted the refund I explained that I will charge a 20% restocking fee as the order made was a large quantity and the products were made to order and also I had to pay for post to send the products to them.
Now that I have received the items back, I want to send them a refund but also want to charge the 20% restocking fee that I said I would when I accepted the refund.
My question is, how do I calculate the 20% restocking fee as the price is divided in product price and product tax (See attachment).
Also, I don’t understand the product tax, it is supposed to be 20% for VAT in the UK . But the numbers are incorrect. 20% of £47.40 is £9.48 , not £9.60.
If you could explain this to me that would be great.
Restocking Fee Refund Percentage and Tax Question
I tried talking to Amazon through the chat yesterday but they did not help, also tried opening a case and I still haven’t received a response. So I’m hoping that here people may be able to help.
A buyer has requested a refund last week because they realised they placed the order incorrectly. I accepted the refund and they have sent the products back to me.
When I accepted the refund I explained that I will charge a 20% restocking fee as the order made was a large quantity and the products were made to order and also I had to pay for post to send the products to them.
Now that I have received the items back, I want to send them a refund but also want to charge the 20% restocking fee that I said I would when I accepted the refund.
My question is, how do I calculate the 20% restocking fee as the price is divided in product price and product tax (See attachment).
Also, I don’t understand the product tax, it is supposed to be 20% for VAT in the UK . But the numbers are incorrect. 20% of £47.40 is £9.48 , not £9.60.
If you could explain this to me that would be great.
Restocking Fee Refund Percentage and Tax Question
I tried talking to Amazon through the chat yesterday but they did not help, also tried opening a case and I still haven’t received a response. So I’m hoping that here people may be able to help.
A buyer has requested a refund last week because they realised they placed the order incorrectly. I accepted the refund and they have sent the products back to me.
When I accepted the refund I explained that I will charge a 20% restocking fee as the order made was a large quantity and the products were made to order and also I had to pay for post to send the products to them.
Now that I have received the items back, I want to send them a refund but also want to charge the 20% restocking fee that I said I would when I accepted the refund.
My question is, how do I calculate the 20% restocking fee as the price is divided in product price and product tax (See attachment).
Also, I don’t understand the product tax, it is supposed to be 20% for VAT in the UK . But the numbers are incorrect. 20% of £47.40 is £9.48 , not £9.60.
If you could explain this to me that would be great.
19 replies
19 replies
Seller_saK5Ah2SaNYjL
You can’t charge a restocking fee on Amazon.
Seller_fMsCVAHNu4txH
In most circumstances…
Restocking fees are not allowed in the UK
If they changed their mind within 14 days, then they’re only liable for the return postage.
As long as the items are still in the same condition, you can’t charge them any more.
These don’t appear to be customised products, so you just need to accept it as a change-of-mind return.
Seller_y7wlA8Npjq1Or
Restocking fees a illegal in the uk. However you can charge for loss in value if goods returned in different condition to those sent. But you must make this clear in your terms of return.
On change of mind and this order would fall into that category customer pays return postage if notified in 14 days.
Seller_0Amk0hnQkPWMH
Buyers can return items for a full refund for any reason, so you cannot charge a re-stocking fee to cover your costs and outbound postage - especially as your listing does not say these stickers are made-to-order. So you have to refund the buyer everything they paid = £57.00.
£9.60 is the correct VAT figure, as it is 20% of the total amount £57.00
Seller_saK5Ah2SaNYjL
You can’t charge a restocking fee on Amazon.
Seller_saK5Ah2SaNYjL
You can’t charge a restocking fee on Amazon.
Seller_fMsCVAHNu4txH
In most circumstances…
Restocking fees are not allowed in the UK
If they changed their mind within 14 days, then they’re only liable for the return postage.
As long as the items are still in the same condition, you can’t charge them any more.
These don’t appear to be customised products, so you just need to accept it as a change-of-mind return.
Seller_fMsCVAHNu4txH
In most circumstances…
Restocking fees are not allowed in the UK
If they changed their mind within 14 days, then they’re only liable for the return postage.
As long as the items are still in the same condition, you can’t charge them any more.
These don’t appear to be customised products, so you just need to accept it as a change-of-mind return.
Seller_y7wlA8Npjq1Or
Restocking fees a illegal in the uk. However you can charge for loss in value if goods returned in different condition to those sent. But you must make this clear in your terms of return.
On change of mind and this order would fall into that category customer pays return postage if notified in 14 days.
Seller_y7wlA8Npjq1Or
Restocking fees a illegal in the uk. However you can charge for loss in value if goods returned in different condition to those sent. But you must make this clear in your terms of return.
On change of mind and this order would fall into that category customer pays return postage if notified in 14 days.
Seller_0Amk0hnQkPWMH
Buyers can return items for a full refund for any reason, so you cannot charge a re-stocking fee to cover your costs and outbound postage - especially as your listing does not say these stickers are made-to-order. So you have to refund the buyer everything they paid = £57.00.
£9.60 is the correct VAT figure, as it is 20% of the total amount £57.00
Seller_0Amk0hnQkPWMH
Buyers can return items for a full refund for any reason, so you cannot charge a re-stocking fee to cover your costs and outbound postage - especially as your listing does not say these stickers are made-to-order. So you have to refund the buyer everything they paid = £57.00.
£9.60 is the correct VAT figure, as it is 20% of the total amount £57.00
