My account was deactivated due to inactivity for a few months.

The reason for the deactivation is that I supposedly have another inactive account, and I must resolve the issue and activate that account first.

The problem is, I have only created one account.

Hello, I have a problem, that I can not close account, because I have deactivated account.

It seems that I need to re-activate account before I close the account, but even after clicking on reactivation button, it redirects me Comply with German tax obligations, that firstly I need to apply for a German VAT identification number (in order to reactivate and the close the account), which is not possible however my former business/ and company is closed and out of business.

Do you have any experience with this how to solve this issue? its not possible even to open ticket or send some email about account closure from closed company reasons.

hello

We are not using our German storefront but it seems to come along with the other storefronts we have added UK and Italy. All the settings have Germany omitted and nothing is listed there but now we are restricted in selling in our other accounts too.

We do have an OSS so I have selected that to try clear the issue but the account still shows deactivated and no one responds to my case