@Seller_DNQGSsdC7DccM@Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4@Seller_XUNeUuvrQDpgP@Seller_gAhPNiLrkfTcr @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN
Dear Amazon Seller Support,
I am requesting a review and removal of negative feedback left by a buyer for Order ID: 204-0104238-9935529, in which the buyer stated: "The product was damaged."
I believe this feedback is unfair and does not reflect the true service experience for the following reasons:
No buyer communication: The buyer made no attempt to contact me to report the issue or request a resolution before leaving this feedback.
Unable to contact buyer: Due to Amazon’s current restrictions, I am unable to reach out to the buyer proactively to investigate or offer support.
Unresolved support case: I have previously raised this concern via a support Case, Case ID: 11014121672, but the case was closed without action or a proper explanation.
As a seller committed to great customer service, I would have been more than happy to resolve the issue had the buyer contacted me. However, without the opportunity to engage, I feel this feedback is both one-sided and potentially avoidable.
I kindly ask for this feedback to be re-evaluated and removed based on the circumstances. If further information is needed, I would be happy to provide it.
Thank you for your time and assistance.
Kind regards,
TNP