Refund request after a year
I have just received a refund request for something sent out in April 2024. They say they haven't received it and Amazon emailed them saying that their order was lost and to ask for a refund. I wouldn't refund after so long, but what about Amazon?
13 replies
Seller_6HXPDZ2n6YG3n
That’s quite a delayed request. Just for reference: Amazon’s own A-to-Z Guarantee only allows claims within 90 days of the estimated delivery date. If it’s been over a year, there’s absolutely no requirement for the seller to issue a refund and Amazon themselves won’t refund either (unless they decide to from their own pocket as a goodwill gesture).
If they do try to charge your account for it, definitely appeal it’s clearly against their own policy. That said, we’ve all seen Amazon go against their own rules from time to time, so it’s worth keeping a close eye on cases like this.
Seller_d8WfbEccuaGMc
Is that so, customers can only claim an A-Z within 90 days?
Seller_6HXPDZ2n6YG3n
30-Day Return Policy Reasons :
Works for change of mind, wrong item, etc.
Item usually must be unused and in original condition.
A-to-Z Guarantee Claim 90 days
For orders from third-party sellers only.
Covers up to 90 days from the latest estimated delivery date.
Used when:
Item never arrived.
Item is damaged, defective, or not as described.
Seller refuses refund or doesn’t respond.
After the 90-day period, you are under no obligation to accept returns. Also, don’t worry about customers leaving negative feedback after that point, as they can only leave feedback within 90 days—after which the feedback option is closed.
Seller_d8WfbEccuaGMc
I sell on Amazon Renewed, i'm not sure the same 90 day rules apply.
Seller_8aB7mBjk1Tm5g
Interestingly, I've had 2 of these this week one from an order in May 24 and the other April 24, needless to say I politely rejected them both
Seller_FQd04NAaG9Ndk
Probably hoping you didn't notice the year of purchase (2024) and just refund the order thinking it was a 2025 order.
Seller_7pTs15IYXmTOB
Exactly, I understand the buyer being cheeky or that he is a scammer. Why is amazon like this?!
Wonder what happens if the buyer claims this for an amazon purchase? I think they are pretty trigger happy when claims are made against third party sellers.
Seller_TfR8ZNTe6Yr5w
From March 17th, March 21st, March 22nd, April 1st, and April 9th of this year, one same buyer who purchased the same product. After each purchase, the buyer requested a refund, then made another purchase, requested a refund again, and so on. In total, the buyer has purchased the same product five times, but requested refunds four times. This has directly resulted in the flag for frequent returns. Also, orders fulfilled by Amazon (FBA) that were purchased two years ago can all receive a full refund upon return.
