Hello I have received this message today does anyone know how I can prevent it.
Hello,
We have found that you have violated a policy. If this issue continues, we may deactivate your seller-fulfilled offers.
Why did I receive this message?
We have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier. Sellers on Amazon are not allowed to confirm a shipment before they have sent at least part of the order to the buyer.
2 replies
Seller_LVZcgxAgZ2xBv
How do you buy shipping? How are packages handed off to the shipper? Are you using a 3PL, scan sheet, or remote workers to process shipments?
KJ_Amazon
Hello @Seller_buQRjyon2cTqJ I am following up on your question about the policy violation(s) you received.
Were you able to find out more details through support, or do you still need guidance?
If you have any policy violations, you can learn more about them by visiting the Account Health page. It will help you to understand how your business is performing against the performance targets and policies that you must adhere to, in order to sell on Amazon. The Account Health page provides you with an overview of your seller account’s adherence to the performance targets and policies required to sell on Amazon. To ensure that we are delivering a great experience for our customers, Amazon can take action on these metrics if they don’t comply with our targets.
