A-Z CLAIMS NOW NOT COVERED IF YOU BUT AMAZON POSTAGES SO EVERYBODY STOP BUYING IT .

BELOW ARE THE CLEAR MESSAGE THAT SAYS YOU ARE COVERED BY AMAZON WHEN BUYING THEIR POSTAGE - GOOD LUCK WITH THAT ITS A LIE TO MAKE US BUY FROM THEM , IVE JUST HAD 2 WHERE THEY REFUSED TO TAKE OFF A-Z ODR RATE , [Moderator Edit: removed inappropriate commentary], OR PEOPLE WHO JUST DONT GIVE A S*** , SO BY YOUR POSTAGE NOW FROM THE POST OFFICE BEFORE AMAZON MAKE BRANCHES OBSOLETE.

Use Buy Shipping services

for delays out of their control. A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate

inManage Orders›...›How to confirm dispatch

Prevent an A-to-z Guarantee claim

The customer opened A-to-z claim for the item that hasn't arrived and it was granted despite the evidence that shows it was delivered. Long story short the funds were taken from our account despite the shipping label was purchased using Amazon’s Buy Shipping which should protect sellers from such claims. Also received the message from Amazon saying 'The customer claimed an issue with delivery. Amazon’s A-to-z Guarantee covered the cost of this claim on your behalf because you used Amazon’s Buy Shipping and the customer issue was outside your'.

Dear Amazon Seller Community,

I’ve been an Amazon seller for around 14 years now & using PF 48 for all the deliveries , and in that time, I’ve encountered numerous A-Z claims. While these claims are nothing new to us, we’ve recently had a situation that has left us a bit confused, and we’re hoping to get some clarity and advice from fellow sellers or Amazon experts.

Historically, as long as an order was delivered on time and we provided tracking and signature confirmation, we could generally rely on that information to defend ourselves against A-Z claims. This has been our approach for years, and it’s worked well, particularly when tracking shows that the package was delivered and signed for by the customer.

However, today we received a new experience that left us questioning whether Amazon's A-Z claim policy has changed. Here’s the response we received from Amazon:

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate."

While we appreciated that the claim would not be counted against our Order Defect Rate, the situation has raised some questions for us. We did respond by stating that we are prepared to issue a refund as soon as the item is returned. Typically, Amazon has taken responsibility in cases where the package was delivered to the address provided and was signed for by the customer.

Now, we’re a bit uncertain: Is there a new policy in place where, regardless of delivery confirmation and tracking, if a customer claims they didn’t receive the item, the seller is automatically held responsible? We’ve always been under the impression that if the package was delivered to the correct address, signed for, and tracking confirmed it, then the seller was not responsible for claims of non-receipt.

Can any of you offer some advice or insights into this? Have there been any recent changes to the A-Z claim policy that we might not be aware of? And if so, what steps can we take to protect ourselves moving forward?

Looking forward to your responses and advice.

Best regards,

Smart Fashion