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A-Z CLAIMS NOW NOT COVERED IF YOU BUT AMAZON POSTAGES SO EVERYBODY STOP BUYING IT
A-Z CLAIMS NOW NOT COVERED IF YOU BUT AMAZON POSTAGES SO EVERYBODY STOP BUYING IT .
BELOW ARE THE CLEAR MESSAGE THAT SAYS YOU ARE COVERED BY AMAZON WHEN BUYING THEIR POSTAGE - GOOD LUCK WITH THAT ITS A LIE TO MAKE US BUY FROM THEM , IVE JUST HAD 2 WHERE THEY REFUSED TO TAKE OFF A-Z ODR RATE , [Moderator Edit: removed inappropriate commentary], OR PEOPLE WHO JUST DONT GIVE A S*** , SO BY YOUR POSTAGE NOW FROM THE POST OFFICE BEFORE AMAZON MAKE BRANCHES OBSOLETE.
Use Buy Shipping services
for delays out of their control. A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate
inManage Orders›...›How to confirm dispatch
Prevent an A-to-z Guarantee claim
8 replies
Seller_d8YGbIjNqwFxn
They are covered. I have appealed a couple of times recently and the ODR was removed within in a minute of submitting the appeal. As it was so quick I am assuming they are now being reviewed by a bot and being auto removed
Assuming you have appealed and the A-Z's are delivery issues and you despatched on time the Amazon mods often help with issues like this and get the ODR removed. You could try tagging in a Mod. You may want to edit your review of Amazon Support if you want a Mod to help.
Seller_ae51e0CJoHqCX
Just a polite message to seller support may be more helpful.
You are also covered for late deliveries but you are not covered for failed delieveries.
For example you use buy shipping and the tracking shows it has not been delivered, you will still need to address it. Failure to address will still result you in getting an A-Z as the customer at the end of the day is right if it is not received.
You can also link yur own accounts from Royal Mail and Evri to Amazon so you don't need to buy from Amazon to use buy shipping.
Seller_ZQyopdiwkUHOZ
You absolutely have the right to be angry, and hopefully some of the mods will be able to help you, but did you really have to use the R word as a pejorative?
I would tag some of the mods in hopes they'll help you, but I don't want it to look like I'm tagging them to draw attention to that word, so I think you should post a comment tagging some of them in and include the case ID that you have with seller support.
Seller_ovMH8VuyV3OaR
Ive tried everything correctly before i used that terminology over 5 times i could not have been more polite and more accurate with my email , i am only using these words now as its total disbelief that Seller Support cannot understand and comprehend such an easy issue to solve , and by looking on the Seller Forum it is a regular occurence that SELLER SUPPORT just do not give a **** about anybody but their wages = DISGRACEFUL........
Angie_Amazon
Hi @Seller_ovMH8VuyV3OaR,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
I understand you have issues with an A-Z claim that affected your ODR even when you are using buy shipping services.
To help you further, please provide the order ID and/or the case ID in which this was handled for me to have a look and find possible ways to assist you further.
Please remember to keep the communication professional, since we are in a community based in respect for others. Thank you everyone that made the call-out and tried to help a colleague out with their concern. 🤝
I'll be waiting for your response.
Regards,
Angie 🌷
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