Misuse of Amazon's services, issuing refunds or payments without good reason. The shop was closed
Due to my own mistakes, the price of a site in Europe was set too low, which led to a sharp increase in sales. When we wanted to save, the inventory was sold out. I consulted Amazon’s customer service and cancelled a buyer’s order in the background according to Amazon customer service requirements. The store is closed, now the store is closed directly, the background can’t log in: the specific email is:
According to Article 3 of Amazon’s Business Solutions Agreement, your Amazon seller account has been suspended. Your product has been taken off the shelf, and the pending order has been cancelled.
Why does this happen?
We took this action because the information we obtained indicated that this account abused Amazon’s services and issued refunds or payments without good reason. This behavior abuses Amazon’s services and violates our “Seller Code of Conduct” (https://sellercentral.amazon.se/gp/help/G1801).
Your account was disabled by mistake?
If you think our decision was wrong, please explain to us. Your explanation should include the following information:
- Evidence or example that proves that your account complies with the “Amazon Services Business Solutions Agreement”.
How to send the requested information?
Please submit this information to
90 days after this notification is sent, you can contact
Request payment separately. We will conduct a separate survey to evaluate your account. If we confirm that you are fraudulent or find that you are involved in deceptive or illegal activities, abuse our system, or repeatedly violate our policy to protect buyers and sales partners, we may freeze some or all of the funds in your account.
The above is the specific shutdown mail
We also wrote the POA, but there has been no reply, because when we made this measure, we consulted Amazon customer service and followed his instructions.
Below is my specific POA email: (Dear Amazon Performance Team:
Thank you for your notice: I am very sorry here, we have deeply understood the seriousness of this case:
On October 19, 2021, because our new employees did not understand the exchange rate difference between the Swedish Krona and the Euro, the exchange rate was not converted when the single product was synchronized. The price of the euro was directly synchronized with the Swedish Krona price, which caused the unit price of the product to be too low, causing us to lose money. Sold dozens of orders.
When the inventory was sold out, the employee had communicated with Amazon customer service and learned that the order could be cancelled, and an order was cancelled for the customer on October 20, 2021.
We realize that this is a very serious matter that violates the principles of the Code of Conduct for Salespersons in the relevant regulations of Amazon. Upon receiving your email, we have deeply reflected on the seriousness of the situation and harmed the interests of Amazon’s customers. Influence among buyers.
It is true that there is insufficient training for employees. Without adjusting the mentality, wrong judgments have had a negative impact on Amazon. Before this, we have been operating this Amazon store in a regular manner, and there has been no violation of regulations. Has been operating in compliance with Amazon’s rules and regulations. We deeply recognize the error and make the following summary to correct it:
Error point:
1: Cancel the seller’s order in violation of Amazon’s rules and regulations.
2; If the employees are not trained in time to understand Amazon related knowledge, they will be employed.
Take measures to correct:
1: Order employees to rectify-seriously train employees to understand Amazon’s platform policies.
2: If there is an error while operating the store, please consult Amazon customer service as soon as possible. Understand the solution. Avoid illegal operations and cause losses to Amazon.
I hope Amazon can give us a chance!!! If we cause losses and negative effects on Amazon, we will actively cooperate with Amazon and assume corresponding responsibilities.
Thanks!
Best regards!
Hope to get your reply! !)
Now the UK site is also suspended
Specifically, I want to know whether my self-appeal email is feasible
Welcome everyone to give me reference
6 replies
Seller_BS5lg2keRs2QO
Is there no more to the issue than cancelling a single pending order? Did they order a large quantity? Was there any communication with the buyer?
Bella_Amazon
Hello @MuYishi,
My name is Bella. Apologies for the late reply.
Do you still require our help? If so, please do not hesitate to reply to this post and we will kindly reply you.
Have you contacted Account Health Team in order you handle your concerns?
Again, sorry for the delay.
Bella.