Amazon is absolutely not helping with the problem I'm having with reactivating my account. I can't communicate with anyone. I need support!
I previously created a discussion where I explained my problem, but no one from Amazon helped me.
My account has been inactive for almost 3 months.
Even though I do my best, I cannot solve this problem.
I submitted dozens of different appeals.
I get the same email response and rejection every time.
I am a new seller with no sales yet.
If I unknowingly made a mistake while creating my account, I am ready to correct this mistake, but no one contacts me.
You have no right to push new sellers like me out of Amazon like this, without any explanation, by deactivating their accounts and then without providing any help in resolving this issue.
I spent money and effort for this job. And I've been waiting for 3 months to get help.
You have no right to treat me like a criminal!
If I made a mistake unknowingly, you must give me the opportunity to correct it.
I am not an expert on Amazon, as I said before, I am a new seller so I may have made a mistake when setting up my account.
You have no right to disable me like this just because I made a mistake.
42 replies
Seller_ZVAz3d5lZuGid
Whilst we appreciate your annoyance, you are not speaking to Amazon here, this is a forum of other sellers, so no-one here is treating you like a criminal and disabling your account.
If you share the email you received with the reason for the deactivation, someone might be able to help, but cannot make any promises. Amazon is not an easy platform to get started on, and unfortunately they are not very good at explaining if you have made a mistake, or what they are actually wanting. Just for your info. ALL new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and business information, and until that is all in order you will not be able to start selling.
Seller_vtSzvxtW9StxE
Somehow I do understand your frustration and anger but please note, you are dealing with amazon - a massive system runs by mainly bots and some humans.
Please be patient and eventually your problem will be solved, over the yeas I've leant that losing your cool will definately not help.
Please check the alert and try to understand what exactly amazon is aking - albeit sometimes its not as simple as it should be but definately there must be something that amazon is communicating and not getting from you.
I might be wrong but they are asking for credit card and utility bill. Nost sure about your situation but both should be on your business name or the name your amazon account is registered with and should match word by word with your amazon account details.
Hope you get that sorted and btw Welcome to amazon :) and its first of many to come and dont lose your temper or health over it.
Seller_NR7AbZwDMu6mb
It's important to understand how Amazon operate. Almost everything is automated. All tickets sent in are scanned by bots and the most appropriate templated response is sent. You will need to reply to the same ticket at least 3 or 4 times before there's any chance of it being reviewed by a human.
There will be something missing in your appeal that is causing the rejections, i'd suggest thoroughly researching how to write an appeal tailored for your case, there's a lot of good advice out there and also agencies who will handle it on your behalf.
Don't expect any help whatsoever from Amazon on this, it will only lead to frustration & disappointment. Their position is that all you need to know to set up a new account is in their help pages, and you need to be fully familiar with these rules & requirements to become a seller. If your account was not set up correctly then Amazon will assume you have not familiarised yourself with the rules. Your appeal should highlight whichever rule or requirement was not met and how you plan for that to not happen again.
I wish you luck.
