There seems to be a severe glitch in FBA Warehousing software, (inventory management system).
Had this been a single occurrence, then this would have been a non-issue, but this has happened to us several times, and we would like to hear from others, if they have experienced a similar result Lost in Warehouse and Missing from Inbound.
We have had several cases where we fought tooth and nail with Seller Support to investigate Missing from Inbound, and Lost in Warehouse cases, only to be denied that we had ever shipped the items, falsely claiming that "we have counted and confirmed" that there is no missing inventory.
After months of not getting anywhere, we continue onward with conducting business, absorbing the enormous losses, but life has to go forward.
So, in some cases, we decide to no longer carry the ASIN due to it being high-risk of it being declared "Lost" or "Missing" by the ever so honest FBA employees, and Seller Dis-Support staff, and Auto-respond emails that subsequently follow.
Now here is where it gets really interesting; We proceed with deleting the listing from our manage inventory page, either because the product has been discontinued, or because of it being "lost" more than once by the "good fellas" at Amazon. After a period of time ranging from several days to weeks, We receive a notice that we have stranded items without a listing!
So, here is this giant company selling themselves as a leader in cutting edge technology, and their Inventory management software, is shoddy, that using brown paper bags, to tally the inventory would be more effective.
