14 Days Since Appeal Submitted After Malicious Trademark Complaint on my own Brand, Listing Removed, Zero Response from Account Health Team

Hello,

It has now been 14 days since I submitted my appeal to the Account Health team after receiving a notification that our listing would be deactivated due to an trademark infringement violation. We sell our own branded products and we have a fully registered trademark. Despite this, a competitor submitted a malicious complaint and Amazon removed our listing without properly reviewing the situation.

Since submitting my appeal, I have had no response at all. Zero. It still shows " Our evaluation is in progress." after two weeks. I have called the Account Health team multiple times via the 'Call Me Now' button and every time I am told to just wait. No one has given me any real answers or help.

The Complaint ID is 11039608582.

This situation is unbelievable. We have lost our main source of income and the amount of stress this has caused has been enormous.

I am kindly asking if someone could please take a look at our case properly. It is completely unfair for a small business to be punished like this because of a competitor's malicious report. We have followed every rule, submitted all documents, and have been patiently waiting, but nothing is moving forward.

Thank you for any support or advice.

@Julia_Amzn

@Ezra_Amazon

@Simon_Amazon

@Winston_Amazon

@Sarah_Amzn