Customer raised A-to-z Claim after they provided a wrong address
A customer just won a A-to-Z Claim after they provided a wrong address for me to deliver their order to.
As soon as i dispatched the order, the customer contacted me regarding the wrong address was being used.
There was 5 days between the order being placed and the order being dispactched.
I couldn’t change the address as the parcel was already with the courier.
The customer demanded for me to send another order to the correct address for free which i refused.
The customer eneded up making a A-to-Z claim which they have since won.
It’s the customers fault for providing the wrong address. It also appeared the end customer was a dropshipper re-selling the product to another end customer as they referred to the person receiving the order as the "customer.
What can i do to get this corrected?
0 replies
Seller_7VbclcPFFRTnc
You’ll need to appeal it highlighting their messages
Seller_sFEUMUfeW5484
I have had this issue twice now and I lost both times. Appeal lead nowhere.
Seller_zwxMDwzqQmf61
i had that on numerous ocasions. mostly spain. each a-z claim was lost with the answer given, that i had not provided sufficient proof of delivery. makes no sense, but you can’t win with amazon.
Seller_xUKHc5xSYJmI4
I would thought if the order has a return delivery address then the order may be returned back to you in the event of none delivery?
Also if you using Royal Mail system to process your order by entering the postcode the address would automatically populate by selecting the house number. If there is a discrepancy with the customer delivery address I would always query this before dispatching the order. If no response is received from the customer within 2 working days I would cancel the order by marking the reason for cancellation delivery address unknown.
