how do i complain that an item has been return but there was nothing wrong?
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Seller_N6efhcGNQODci

how do i complain that an item has been return but there was nothing wrong?

how do i complain that an item has been return but there was nothing wrong?

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4 replies
Manage Buyer Experience
Tags:Return shipment, SAFE-T
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4 replies
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Seller_ZJhFeE3tNKzfh
In reply to: Seller_N6efhcGNQODci’s post

@Seller_N6efhcGNQODci What was the return reason?

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Seller_mxez2L8QjE6WW
In reply to: Seller_N6efhcGNQODci’s post

Under on-line selling regulations customers have the right to return anything within a certain period for refund, even if there is nothing wrong, just change of mind. Refund of postage can vary, according to circumstance & Amazon's rules.

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Spencer_Amazon
In reply to: Seller_N6efhcGNQODci’s post

Hello @Seller_N6efhcGNQODci,

I am Spencer with Amazon.

Can you give me some more information?

Regards, Spencer

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Seller_Fg2fqaWOnEtha
In reply to: Seller_N6efhcGNQODci’s post

If they returned it saying it was defective and it wasn't and you paid the postage, you can file a Safe-T claim to recover the return postage cost.

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