A lying customer
in 1 of my orders worth £90 the buyer made a claim with amazon saying item is not arrived after only a week then after getting a refund item was deliverd i make an a to z apeel but nothing has happened and amazon hasent responded after a month
0 replies
Seller_SITNVuZK87zGK
What was the estimated delivery date for the order? Because if the a-z was opened AFTER the estimated delivery date, then the customer wasn’t lying.
Seller_SITNVuZK87zGK
Estimated delivery date. You say after a week, but that doesn’t state what the delivery date was for the order
Seller_r7nCLPY3VJNg6
what do i do about the customer getting refund before hermes did delivery so they gotted a refund and they got the item
Seller_r7nCLPY3VJNg6
they didnt sign for it there is a confirmation phot
Seller_r7nCLPY3VJNg6
i will contact seller support and ask
Seller_fzGCj0wyuBpxe
ive had 7 order of the same product all refunded due to missing parts. its baby wipes yet ive ordered my own product to see if there was something wrong and amazon just not bothered so far nearly cost me over £100 in refunds when it gets to that im closing the add !
Seller_SITNVuZK87zGK
That’s likely your problem. Amazon is all based on barcodes and scans. If all your items are barcoded, then amazon may assume that is the item. It’s probably more luck than anything you got a box of 12.
You need ONE barcode on to represent the box of 12
Seller_8f9uYRNpwImUV
You won’t win this unfortunately. It’s rubbish but Amazon won’t help at all in this situation.
