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Account Deactivation Section 3
Hi there, our account has been deactivated in accordance with Section 3 and concerns about the authenticity of the product/Asin.
We have explained that we believe this has been done in error because the product we were selling is genuine and sourced from an authorised wholesaler of the brand. We have submitted all invoices accounting for the last 365 days worth of sales and those invoices meet all their required parameters including full addresses, website, email and contact info and itemises the product that matches the asin title. We are awaiting Amazon's response.
We were given the option of essentially admitting fault by acknowledging Amazon's policies but we are curious to know what the affect on our account would be if we did essentially admit the policy violation. We have not sold counterfeit products but knowing and reading the possible outcomes with Amazon and how long and drawn out the process can be, all the while our account is deactivated, we would like to have a better idea as to the likely outcome should we choose to accept fault and the violation. We have an account health score of 228 so what would be the likely impact? Would they possibly let us admit the violation and then promptly permanently deactivate or ban our account?
Any insight into this would be greatly appreciated.
5 replies
Seller_chy5fCStE8sIz
If you are in the UK marketplace, there are good chances of activation.
Have you submitted any appeals?
To help you better, post your deactivation notification as well.
Seller_RlZVPg3d6ZUGP
Does the brand match the actual brand of the product? for example, it looks like you have been selling on ASIN B0CXN4YC57 which isnt the correct branded listing. Also B0C2N81JPF is the same
Seller_KlbXZHzQGSDZv
As per Cherry Trees words.
You have listed the dove on a listing which has been created by someone else which is as it should be however this is for a six pack which will not have the correct barcode or they are using it incorrectly. The listing has the brand as ryani beauty products. They have done the wrong thing by listing the dove like that but amazon see nothing wrong with that. However when you piggyback on the listing with the Dove all your invoices will state the brandname of dove where as amazon will be looking for ryani beauty products. Now they will probably be using this loophole to get other sellers thrown of the listing as they know the other sellers will not be able to give the invoices for the brand name that the listing appears under.
Now harsh though it sounds easeist way is to take it on the chin accept the wrap on the knuckles and move forward.
In future be wary of listing multiple and always check the brand name matches the product or do as they do create your own brand and list under that but you will then be down the list on placement unless you spend the money on advertising (which is what amazon want :) )
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