Account Deactivation Section 3
Hi there, our account has been deactivated in accordance with Section 3 and concerns about the authenticity of the product/Asin.
We have explained that we believe this has been done in error because the product we were selling is genuine and sourced from an authorised wholesaler of the brand. We have submitted all invoices accounting for the last 365 days worth of sales and those invoices meet all their required parameters including full addresses, website, email and contact info and itemises the product that matches the asin title. We are awaiting Amazon's response.
We were given the option of essentially admitting fault by acknowledging Amazon's policies but we are curious to know what the affect on our account would be if we did essentially admit the policy violation. We have not sold counterfeit products but knowing and reading the possible outcomes with Amazon and how long and drawn out the process can be, all the while our account is deactivated, we would like to have a better idea as to the likely outcome should we choose to accept fault and the violation. We have an account health score of 228 so what would be the likely impact? Would they possibly let us admit the violation and then promptly permanently deactivate or ban our account?
Any insight into this would be greatly appreciated.
5 replies
Seller_chy5fCStE8sIz
If you are in the UK marketplace, there are good chances of activation.
Have you submitted any appeals?
To help you better, post your deactivation notification as well.
Seller_4SoTExnSHq8BU
Hello
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral-europe.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral-europe.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral-europe.amazon.com/gp/help/201190440
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral-europe.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral-europe.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Like we mentioned in our opening post we have submitted the invoices from the authorised wholesaler of the brand that reflect our sales over the past 365 days. The invoices also clearly state the product in question, the quantity and all the necessary contact details. We're waiting to hear back from them.
How long will their initial response to our first appeal submission typically take? Thanks
Seller_chy5fCStE8sIz
We were also deactivated due to authenticity issues in the UK marketplace. We tried hard and consulted with many people, but all efforts were in vain. Then we learned about {moderator edit, content removed}. They helped us understand the policy and the entire situation and further assisted in reactivating our account.
Seller_RlZVPg3d6ZUGP
Does the brand match the actual brand of the product? for example, it looks like you have been selling on ASIN B0CXN4YC57 which isnt the correct branded listing. Also B0C2N81JPF is the same
Seller_KlbXZHzQGSDZv
As per Cherry Trees words.
You have listed the dove on a listing which has been created by someone else which is as it should be however this is for a six pack which will not have the correct barcode or they are using it incorrectly. The listing has the brand as ryani beauty products. They have done the wrong thing by listing the dove like that but amazon see nothing wrong with that. However when you piggyback on the listing with the Dove all your invoices will state the brandname of dove where as amazon will be looking for ryani beauty products. Now they will probably be using this loophole to get other sellers thrown of the listing as they know the other sellers will not be able to give the invoices for the brand name that the listing appears under.
Now harsh though it sounds easeist way is to take it on the chin accept the wrap on the knuckles and move forward.
In future be wary of listing multiple and always check the brand name matches the product or do as they do create your own brand and list under that but you will then be down the list on placement unless you spend the money on advertising (which is what amazon want :) )
Account Deactivation Section 3
Hi there, our account has been deactivated in accordance with Section 3 and concerns about the authenticity of the product/Asin.
We have explained that we believe this has been done in error because the product we were selling is genuine and sourced from an authorised wholesaler of the brand. We have submitted all invoices accounting for the last 365 days worth of sales and those invoices meet all their required parameters including full addresses, website, email and contact info and itemises the product that matches the asin title. We are awaiting Amazon's response.
We were given the option of essentially admitting fault by acknowledging Amazon's policies but we are curious to know what the affect on our account would be if we did essentially admit the policy violation. We have not sold counterfeit products but knowing and reading the possible outcomes with Amazon and how long and drawn out the process can be, all the while our account is deactivated, we would like to have a better idea as to the likely outcome should we choose to accept fault and the violation. We have an account health score of 228 so what would be the likely impact? Would they possibly let us admit the violation and then promptly permanently deactivate or ban our account?
Any insight into this would be greatly appreciated.
Account Deactivation Section 3
Hi there, our account has been deactivated in accordance with Section 3 and concerns about the authenticity of the product/Asin.
We have explained that we believe this has been done in error because the product we were selling is genuine and sourced from an authorised wholesaler of the brand. We have submitted all invoices accounting for the last 365 days worth of sales and those invoices meet all their required parameters including full addresses, website, email and contact info and itemises the product that matches the asin title. We are awaiting Amazon's response.
We were given the option of essentially admitting fault by acknowledging Amazon's policies but we are curious to know what the affect on our account would be if we did essentially admit the policy violation. We have not sold counterfeit products but knowing and reading the possible outcomes with Amazon and how long and drawn out the process can be, all the while our account is deactivated, we would like to have a better idea as to the likely outcome should we choose to accept fault and the violation. We have an account health score of 228 so what would be the likely impact? Would they possibly let us admit the violation and then promptly permanently deactivate or ban our account?
Any insight into this would be greatly appreciated.
5 replies
5 replies
Seller_chy5fCStE8sIz
If you are in the UK marketplace, there are good chances of activation.
Have you submitted any appeals?
To help you better, post your deactivation notification as well.
Seller_4SoTExnSHq8BU
Hello
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral-europe.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral-europe.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral-europe.amazon.com/gp/help/201190440
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral-europe.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral-europe.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Like we mentioned in our opening post we have submitted the invoices from the authorised wholesaler of the brand that reflect our sales over the past 365 days. The invoices also clearly state the product in question, the quantity and all the necessary contact details. We're waiting to hear back from them.
How long will their initial response to our first appeal submission typically take? Thanks
Seller_chy5fCStE8sIz
We were also deactivated due to authenticity issues in the UK marketplace. We tried hard and consulted with many people, but all efforts were in vain. Then we learned about {moderator edit, content removed}. They helped us understand the policy and the entire situation and further assisted in reactivating our account.
Seller_RlZVPg3d6ZUGP
Does the brand match the actual brand of the product? for example, it looks like you have been selling on ASIN B0CXN4YC57 which isnt the correct branded listing. Also B0C2N81JPF is the same
Seller_KlbXZHzQGSDZv
As per Cherry Trees words.
You have listed the dove on a listing which has been created by someone else which is as it should be however this is for a six pack which will not have the correct barcode or they are using it incorrectly. The listing has the brand as ryani beauty products. They have done the wrong thing by listing the dove like that but amazon see nothing wrong with that. However when you piggyback on the listing with the Dove all your invoices will state the brandname of dove where as amazon will be looking for ryani beauty products. Now they will probably be using this loophole to get other sellers thrown of the listing as they know the other sellers will not be able to give the invoices for the brand name that the listing appears under.
Now harsh though it sounds easeist way is to take it on the chin accept the wrap on the knuckles and move forward.
In future be wary of listing multiple and always check the brand name matches the product or do as they do create your own brand and list under that but you will then be down the list on placement unless you spend the money on advertising (which is what amazon want :) )
Seller_chy5fCStE8sIz
If you are in the UK marketplace, there are good chances of activation.
Have you submitted any appeals?
To help you better, post your deactivation notification as well.
Seller_chy5fCStE8sIz
If you are in the UK marketplace, there are good chances of activation.
Have you submitted any appeals?
To help you better, post your deactivation notification as well.
Seller_4SoTExnSHq8BU
Hello
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral-europe.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral-europe.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral-europe.amazon.com/gp/help/201190440
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral-europe.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral-europe.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Like we mentioned in our opening post we have submitted the invoices from the authorised wholesaler of the brand that reflect our sales over the past 365 days. The invoices also clearly state the product in question, the quantity and all the necessary contact details. We're waiting to hear back from them.
How long will their initial response to our first appeal submission typically take? Thanks
Seller_4SoTExnSHq8BU
Hello
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral-europe.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral-europe.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral-europe.amazon.com/gp/help/201190440
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral-europe.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral-europe.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Like we mentioned in our opening post we have submitted the invoices from the authorised wholesaler of the brand that reflect our sales over the past 365 days. The invoices also clearly state the product in question, the quantity and all the necessary contact details. We're waiting to hear back from them.
How long will their initial response to our first appeal submission typically take? Thanks
Seller_chy5fCStE8sIz
We were also deactivated due to authenticity issues in the UK marketplace. We tried hard and consulted with many people, but all efforts were in vain. Then we learned about {moderator edit, content removed}. They helped us understand the policy and the entire situation and further assisted in reactivating our account.
Seller_chy5fCStE8sIz
We were also deactivated due to authenticity issues in the UK marketplace. We tried hard and consulted with many people, but all efforts were in vain. Then we learned about {moderator edit, content removed}. They helped us understand the policy and the entire situation and further assisted in reactivating our account.
Seller_RlZVPg3d6ZUGP
Does the brand match the actual brand of the product? for example, it looks like you have been selling on ASIN B0CXN4YC57 which isnt the correct branded listing. Also B0C2N81JPF is the same
Seller_RlZVPg3d6ZUGP
Does the brand match the actual brand of the product? for example, it looks like you have been selling on ASIN B0CXN4YC57 which isnt the correct branded listing. Also B0C2N81JPF is the same
Seller_KlbXZHzQGSDZv
As per Cherry Trees words.
You have listed the dove on a listing which has been created by someone else which is as it should be however this is for a six pack which will not have the correct barcode or they are using it incorrectly. The listing has the brand as ryani beauty products. They have done the wrong thing by listing the dove like that but amazon see nothing wrong with that. However when you piggyback on the listing with the Dove all your invoices will state the brandname of dove where as amazon will be looking for ryani beauty products. Now they will probably be using this loophole to get other sellers thrown of the listing as they know the other sellers will not be able to give the invoices for the brand name that the listing appears under.
Now harsh though it sounds easeist way is to take it on the chin accept the wrap on the knuckles and move forward.
In future be wary of listing multiple and always check the brand name matches the product or do as they do create your own brand and list under that but you will then be down the list on placement unless you spend the money on advertising (which is what amazon want :) )
Seller_KlbXZHzQGSDZv
As per Cherry Trees words.
You have listed the dove on a listing which has been created by someone else which is as it should be however this is for a six pack which will not have the correct barcode or they are using it incorrectly. The listing has the brand as ryani beauty products. They have done the wrong thing by listing the dove like that but amazon see nothing wrong with that. However when you piggyback on the listing with the Dove all your invoices will state the brandname of dove where as amazon will be looking for ryani beauty products. Now they will probably be using this loophole to get other sellers thrown of the listing as they know the other sellers will not be able to give the invoices for the brand name that the listing appears under.
Now harsh though it sounds easeist way is to take it on the chin accept the wrap on the knuckles and move forward.
In future be wary of listing multiple and always check the brand name matches the product or do as they do create your own brand and list under that but you will then be down the list on placement unless you spend the money on advertising (which is what amazon want :) )
