How to make RM lost parcel claim
We used RM 1st and 2nd class (purchased via Amazon) and a number of customers who either received the items later than expected or didn’t them at all.
How do I go about recouping the costs for said items from RM ?
0 replies
Seller_DROodOAYHftnc
There is a claim form online, or you can pick up a hard copy in a PO.
You will need a proof of posting receipt to be able to make a claim.
Seller_NoMNQDGnEW5Bx
You can apply via amazon for the label cost back though if you go back into the consignment
Seller_taDBgt7LctucW
Don’t give up that easily. If you don’t have proof of postage then in its place on the online claim form just upload a pdf of the address label instead. In my experience this usually works just fine and Royal Mail will happily pay out.
Unfortunately I think Amazon remove any means of accessing the label after a certain period of time (my experience with this method is mostly eBay and Etsy orders) which makes things a bit tricky. I guess one could get into the habit of downloading all of the address labels but it would be a bit of a faff.
Seller_DTufFoxJuMU0M
They might have an internal scan recorded on these new 2d barcodes and may pay out with it without a pop.
Seller_y7wlA8Npjq1Or
If you have a business account this will point in correct direction
How to claim for loss, damage or delay for business account customers (royalmail.com)
If no business account go here
