Swiss border clearance delivery service. Has anyone sent items to this and had problems?
Hi everyone,
So I had an order from a swiss customer having an item delivered to a service called Grenzpaket which seems to be a service for swiss people living on the border of Germany to receive EU shipments without having to pay import duty upon arrival in Switzerland.
Seemed all good and posted the item which was delivered and signed for on the 8th of October!
Last night she emailed me stating she didn’t get her order (quite an expensive item of course or else this kind of clearence server wouldn’t be worth the hassle!)
I checked the tracking and fair enough it was signed for with signature and I sent her all the details… no reply from her so far…
I contacted the service company she is using and as she is their customer and not me they of course couldn’t tell me too much but they did confirm that it was indeed received by them and that our joined customer did collect the item from them on the same day it arrived.
They also confirmed that customers have to show their passport to collect items so I am very perplexed that she contacted me to say she didn’t get it…
I am now half expecting that she will launch an A-Z claim… has anyone been in similar situations?
I do have proof of delivery to the address she requested it to be sent to and I also have a written email from the parcel clearance service she uses confirming that it was indeed received and handed over to her so that should be enough for Amazon if it comes to an A-Z I hope?
Thanks,
Marc
0 replies
Seller_hC0hNVDuILaKO
Why not respond to her that you believe she may have inadvertently contacted the wrong seller, since your item shows a signature delivery confirmation as well as direct confirmation from the service company that she collected the item, using passport identity to do so.
Seller_G1PKKllhFr07V
As those parcel shops have pretty strict rules handing out packages, I don’t expect an A-Z to follow.
Seller_EJIX7rqDNQJi2
Item not received A-Z claims, where you have the signature proof of delivery should be always closed in your favor, as long as you represent your case properly, regardless if the signature matches the buyer name.
This is how I normally respond to claims like this:
“Hello, the order was shipped on (date) with tracking number (xxxxxx) by carrier (carrier name). The shipment can be tracked on this link: (link to online tracking showing delivery and signature). According to the order’s tracking information, the package was delivered to the correct address on (date) and signed by (name). Please close this claim since the order was already delivered. Thank you.”
Here is the Amazon policy regarding INR:
