UK. Account deactivated
Hi All,
Stressed since 2017 and to date…
Its been a long time since i have being deactivated from account with countless journeys in-between to reinstate my account. I was originally suspended because of the inauthenticity violations policy which i can understand but with countless POA’s and lack of invoicing due to dropshipping methods, my a account still remains deactivated (2023). I have had several pieces of advice on how to go about giving amazon what they want in order to get the account back.
1st. The catergory in which i had been suspended for (toys & Games). One person suggests i find a wholesaler, purchase 10 items of different inventory, send the invoices to amazon and this will reinstate my account.
2nd. Give up and admit defeat!
Any thoughts from anyone?
Hello Jamie Mutch/Mutchydoesit
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.uk in accordance with the Funds Withholding Policy.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the “Account Health” page in Seller Central and we will investigate your concern:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
To view your account performance, select “Account Health” on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
On iOS:
On Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN B071J73THG B072JGDK22 B01KKTNB7O
Sincerely, Merchant Review Team, Amazon.co.uk
10 replies
Seller_NoMNQDGnEW5Bx
Only you can decide if its worth fighting for but you also need to look at your business model, buying 10 units to get your account back is possible but what do you want to do after that, is it more dropshipping?
Seller_iDiUaLCsDRE0K
Hi @Mutchydoesit,
We regret the inconvenience your account deactivation has caused you.
As mentioned
You can definitely continue selling with us if you work on the unresolved issues.
You stated that even though you submitted many appeals, your account still remained deactivated for in authenticity issues.
An appeal and the future inventory of 10 units are the solutions in circumstances where you were unable to submit invoices for the ASINs for which your account was suspended.
However, this is not always the case; depending on your eligibility, only you can submit an appeal along with future inventory invoices.
You can contact the Account Health Support staff by opening a case, click here.
By clicking on the link provided, you can ask the team for a call and find out if you qualify for a future inventory or not. You may also obtain help in drafting your appeal.
Here, you must sell in a different category, different from the category of the products you were already selling, if you’re eligible.
Be careful to find a supplier who can be verified for the product category you intend to offer. Considering that the invoices must be sent for verification.
Please let us know if you have any additional concerns.
Regards,
Pia
