Intellectual Property Complaints - Help needed

Hello,
Please, I need your advice/help, I just started selling about a month ago. I received Intellectual Property Complaints and I have responded twice but Amazon keep saying
“We reviewed your appeal and determined that you have not submitted required documents or the documents submitted are invalid. Please include the missing information listed below and resubmit in your plan of action”
Please provide any one of the below documents for proving authenticity of your listings:
– A letter of authorization (LOA) or licensing agreement (LA) from the rights owner indicating that the your products are authentic. You can find the contact information of the rights owner in the listing deactivation communication you have received.

${DELETE THIS IF ENFORCEMENT IS FOR CONFIRMED COUNTERFEIT}
– An invoice to indicate that your products are authentic.
– Retraction from the rights owner to be sent to Amazon directly. You can find the contact information of the rights owner in the listing deactivation communication you have received.

Has your listing been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include how your listing(s) have not violated the brand’s intellectual property along with documents mentioned above to support authenticity.

Where do I send this information?
If you are appealing an action we have taken on your listings for an intellectual property complaint, go to Received Intellectual Property Complaints in the Product Policy Compliance section on Account Health (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Locate the deactivation record for the product listings you want to appeal and click on the Appeal button next to the record to submit your appeal to reactivate your listings. If you want to submit additional information, click on the “View appeal” button next to the deactivation record. Click the “Submit additional information” button to submit information necessary to reactivate your listings.

What happens if I do not send the requested information?
If we do not receive the requested information, the listing will remain removed and your account may be deactivated.

ASIN:
Complaint ID:

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to investigation-amzpayments@amazon.fr.

Sincerely,
Sincerely, Buy Box Qualification Team Amazon.co.uk

I don’t know what to do next, please has any body gone through this?

Please, see my next response to them below. But I want to get it right this time.

Dear Amazon,

Thank you for your respond regarding the infringement claim (Complaint ID: **********) against ‘Gibsons Mousehole 1000 Piece Jigsaw Puzzle / ASIN: ********’.

I do understand that Amazon takes failures to comply with Terms and Conditions and Selling Policies very seriously and I would like to present you with my Plan of Action in which I explain what I have done to resolve this issue and what I will do to prevent if from happening again.

Root cause

I have received an Intellectual Property Complaints claim (Complaint ID:******** ) against ‘Gibsons Mousehole 1000 Piece Jigsaw Puzzle / ASIN: ********’.

• At the time of listing this item 29/05/2021 there was no infringement issue related to selling this item on Amazon as we carry out check using third party software. We now realised that this check was not enough to make a valid judgement about the authorisation to sell this item/brand.
• The invoice I submitted indicate that the products are authentic because it was bought from an authorised reputable seller (*******Store). But we now realised that, they are not a wholesalers, Right Owner or Manufacturer, they are a retailer and we should have only bought this product directly from the Right Owner, Manufacturer and or distributor.

What actions have you taken

• I tried to contact the rights owner directly to get authorisation and to resolve this issue on two occasion but have received no reply, (see attached emails).
• This item has now been deleted from my listing
• I am creating a ‘Remover Order’ to have these items send back to us.

Steps taken going forward

• As a responsible committed Amazon seller’s, I have taken this claim very seriously. I have no intention of breaching any of Amazon’s product rules and regulations. Going forward I have put system in place to ensure that this does not happen again.
• I have carefully going through all my listings and ensure they all have authorisation letter and invoices from Wholesalers, Distributor, Right Owner and proof of authenticity.
• I will make sure that, every single product listed on my inventory page has been purchased from the Right Owner, Manufacturer or distributor and I will obtain trade invoices and letters of authorization.
• I have read and familiarized myself with Amazon policies, paying special attention to Amazon Intellectual Property polices https://sellercentral-europe.amazon.com/gp/help/help.html?itemID=201361070&referral=AI7N8PF35EIJY_A3O5IMGSHYRGZG

I hope this response and information will help resolve this issue soon and my ‘Account Health’ restore to ‘Good’ Please let us know if there is any additional information required.

Many thanks