Valid tracking is below 95%
I sell everything tracked with Royal Mail, any one got the same problem with this nonsense.
0 replies
Seller_DROodOAYHftnc
It is all down to how you confirm shipment, and if RM scan them on delivery.
Do all your items need to be sent tracked ? - for eg. over £20 value ?
Seller_USR70UPA2rWIf
It seems to me that Amazon is going out of its way to make life as difficult as possible for sellers. I get the same messages, even though Amazon sent me an email saying that if I select “Stamps/Franking” I am exempt from VTR. Communicating with Seller Support is like trying to communicate with a brick wall on a Merry-Go-Round.
Seller_19fz0c48XB8qd
We have stopped worrying about the VTR metric even thiough we have had three phone calls from seller support ( LOL ) . No one yet seems to have been penalised for not meeting this metric ( correct me if I am wrong ) . Total farce as usual from Amazon.
Seller_hE7xAID2kbBjI
Anyone had one of these. Just came through today by email. My VTR was at 75% using click and drop 24/48. I didconnected it from amazon 2 days ago and create a manual order for amazon sales and then manually dispatch from amazon website stating stamps and franking. Checkout point 4.
Hello,
Your account health is currently at risk given your valid tracking rate is below 95%.
We have identified that you are using a Royal Mail ship method and not providing tracking information per our announcement earlier this year.
It is important to note:
i) We require parcel IDs or tracking IDs for all Royal Mail ship methods, including delivery confirmation ship methods, such as Royal Mail 24®/48® and Royal Mail 1st and 2nd class small and medium parcel. If you are using a Royal Mail product that does not have a 2D barcode, please ensure you contact your Royal Mail account manager, or contact Royal Mail here : https://business.help.royalmail.com/app/contact.
It may take up to 10 days to have these services set up.
ii) If you’re using 1st and 2nd class large letters: you should contact Royal Mail directly to set up Royal Mail 24®/48®, which will provide a delivery confirmation for all large letter deliveries. You will not be able to confirm delivery of an order using a Royal Mail 24®, Royal Mail 48®, 1st class or 2nd class delivery method unless you provide the parcel ID. Please see our VTR help page for further information on how to upload tracking information here : https://sellercentral.amazon.co.uk/gp/help/G201817070.
iii) If you’re shipping letter sized products (100 g, 24 x 16.5 x 0.5 cm) and you are not eligible for Royal Mail 24/48: please select either Royal Mail 1st or 2nd class Stamps/Franking from the drop-down.
iv) If your parcels are not scanned: Amazon will validate all unscanned tracking IDs with Royal Mail, including Royal Mail 24/48 and 1st/2nd class, and where you have correctly provided valid tracking, your offers will not be suspended for items not scanned by the carrier. You may also consider using Buy Shipping, which allows you to buy shipping labels through the Seller Central interface. You can link your Royal Mail account to benefit from your own rates and all tracking IDs received by Amazon through Buy Shipping are considered valid. For more details on how to use Buy Shipping, see the Use Buy Shipping services help page: https://sellercentral.amazon.co.uk/gp/help/G200202220.
Please find further information on our VTR policy and other FAQs here : https://sellercentral.amazon.co.uk/gp/help/G201817070.
The Seller Performance Team
Seller_wqciCXuQbNS4p
We just received the same email too…we’re currently at 80% and send out using 24/48 LL via CRL.
Orders in question average around £6 a time so it’s just simply not worth sending on a tracked service.
Seller_uhYC3rYEJ4Rt7
is there anyone we could actually speak to at Amazon to sort this issue out?
I downloaded my report and the ones which are on the list are items which have no delivery confirmation? either the item is lost or the post guy didnt scan it when arrived?
This isn’t my fault though so surely amazon need to understand this?
Seller_Lz2MBJqtHao3k
Hi this tracking rate is very confusing, so if sending 2nd class standard parcels use the 2nd class franking option on the drop down menu then the var won’t be marked down? It seems the standard 24/48 is not reliable?
I was sending all Amazon parcels signed for but some are still slipping through the net where the postman is not scanning them…the RM state its not a fully tracked service this only happens when the postman does not scan otherwise its fine …