Customer asking for non-existent barcode
I sold an item to a customer and they selected Royal Mail standard delivery to a shop address. They have since asked me for a 6 digit barcode to enable them to collect the item but no barcode is issued with RM standard 1st class delivery. What could this mean?
0 replies
Seller_f5cnodyVjLD4S
Hi,
It sounds like your customer has used an Amazon Locker address. You need to explain that 3rd party sellers do not offer this service.
How do I use a Locker?
To use a Locker simply find a convenient Locker and add it to your Amazon address book. Then, during checkout, select the Locker as your delivery address. Once your parcel has been delivered, we will email you a unique 6 digit code. Simply visit your selected Locker and enter the code on the Locker’s touchscreen, then remove your parcel after the Locker’s door opens.
What kind of items can not be delivered to a Locker?
Items sold by third-party Sellers, age restricted and hazardous material items aren’t eligible for delivery to a Locker.
