Request for Manual Feedback Review and Consideration for Removal Order Defect Rate (ODR) 1.2%.

Dear Amazon Seller Support Team,

I am writing to respectfully request a manual review of a recent negative feedback left on our account, which has significantly impacted our Order Defect Rate (ODR) 1.2%.

Order ID: [113-5889638-1818601]

Feedback Comment: "Did not match the picture showed in the item. Very bad detail."

Star Rating: 1 Star

We take all customer concerns seriously. Upon receiving this feedback, we promptly issued a full refund to the customer in an effort to resolve the issue and ensure their satisfaction. We also attempted to reach out to the customer multiple times via the Buyer-Seller Messaging system to offer clarification or additional support, but unfortunately, we have received no response.

Importantly, the content of this feedback appears to be a product review rather than a review of the buying experience or our service as a seller. According to Amazon’s Feedback Removal Policy, feedback that is purely related to the product itself — such as comments about its design, appearance, or details — may be eligible for removal.

This particular product has been listed and sold by our store for over 10 years, and we have consistently received positive feedback regarding product accuracy and quality. This isolated negative comment appears to be based on a subjective interpretation of the item's appearance rather than any actual error or issue on our part. To further ensure transparency and customer understanding, we have since updated the product images and listing description to prevent any future confusion.

Given that:

We issued a full refund proactively

The customer has been non-responsive

The feedback is focused on the product rather than the seller or service

We respectfully request that Amazon consider this feedback for removal under your policies regarding product-based feedback.

As a small business, maintaining healthy performance metrics is vital to our continued ability to sell on Amazon. We sincerely appreciate your time and attention to this matter.

Thank you again.

Sincerely,