Hello everyone, we met next problem.

Our fbm sales on one of European marketplaces were on review and disbursements were stoped. Then we provided all necessary information requested by Amazon and got notification that our sales are unblocked and disbursements will be made on next scheduled date.

But since then all our money suddenly became at account level reserve. and we can't initiate any payment.

The summ increases every day.

Also we know about DD+7 rule and we have a lot of orders that are already passed DD+7 date for more than 20 days.

We opened cases: 10402163882 10404342452 10405876062 10415019552 10417436672 10417476442 10418488022 10422811692

But all the time status of cases become "transferred" and nothing happens at all.

Is there any chance to solve the problem, because we can't even know the reason why all the money is blocked. 

Thank you

Hi everyone,

I’m reaching out here because I’m feeling completely stuck and would appreciate any insights or advice.

Two weeks ago, my Amazon seller account was deactivated under Section 3. I immediately submitted my appeal along with all the requested invoices and documents to address the issue. However, since then, I haven’t received any response or update from Amazon regarding the status of my appeal.

This is especially frustrating because we’re now in the critical part of Q4, and my business is at a standstill. I’ve tried contacting support multiple times, but I’ve only received generic responses that don’t clarify the situation.

I’m selling on the EU market—has anyone else faced a similar issue recently? If so, were you able to get it resolved, and is there anything specific I can do to speed things up? At this point, I’m feeling quite helpless as each day goes by without resolution.

Any advice or shared experiences would be incredibly helpful. Thanks in advance!

Best Regards.

Hello,

Please help with our account as our fund has been under Account Level Reserved for 16 months now we're not getting any disbursement as almost all of our sales is on hold for Account Level Reserve. No one is able to tell us why the money withdrawals are blocked on our account.

We already contacted Amazon support and all of our case has been transferred and we have not received any answer.

Please help here are the case IDs

10418826322, 10418587782, 10426638372 and 10441746342

@Seller_4GjtS9k0cnHHv @Seller_F4AbbFj6ovBk3 @Seller_1KYLYkgAlu4xX @Seller_aEROSwwdnzGiU @Seller_OOVUXZLmb2UEH @Seller_PIHyltK09pbl3 @Seller_pmPMHSY5A35rL @Seller_fXQIQzsolCXuL @Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0 @Seller_06JS7friV1yzw