Customer Refunds

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Seller_tgbQnJpaFYKiX

Customer Refunds

Hello

A customer purchased some Wax Melts from me & returned them saying that she didn’t realise they were wax melts & she thought that they were candles - the product description is Heart & Home Wax Melt Candle - True Enchantment Fragrance so I can fully understand why she might have thought that they were candles. The return was auto authorised by Amazon but the question is do I have to refund the return cost as well as what she paid for her order?

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Seller_qZO3ZCjoBXEeL

Personally I’d say the description is misleading and you should refund. If I bought something that said it was a candle, I’d expect a candle.

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Seller_f5cnodyVjLD4S

I would as the product is not as described, as it says candle, you would expect a wick.

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