Payment not clearing
Has anybody realized that payment for some FBA orders are not clearing?
Usually max 1 hour after the order gets shipped, the money should be available, now some orders are not cleared yet after many hours.
Anyone else the same problem?
17 replies
Seller_0msMReDTskp1Y
Yes, same problem here with a batch of 20 orders overnight.
When I first checked my payment account I thought that sales had collapsed!
How many affected orders do you have?
Seller_r1z5k5KqDStfm
I have a lot that were delivered 4 Feb as well as today that have are not showing.
Seller_2BSBgE3FJzlK4
same here, at least 5 FBA orders I have not received payment for, maybe more. Getting very pi**ed off with amazon. seller support seem unable to understand 'I have not been paid for my FBA orders', and asked me if I can clarify the issue! Their incompetence is going to new levels.
Seller_g1iS3CyD4zQ2y
Can someone tell me the process for finding out if this has happened on my account?
Sales have been erratic to say the least over the last few days & I'm wondering if it is this issue.
Can amazon comment? @Sarah_Amzn
Seller_0msMReDTskp1Y
Every day I reconcile my orders with the payments received, so I soon noticed there were 20 orders with no payments whatsoever.
When you look at the orders on the Manage Orders page you can see that Amazon have received payment for them all. At the moment they have just pocketed the lot. From the payments screen it's as if the orders were never made.
Seller_uJilHs5qDJ9EF
We are also missing orders on our payment screen, that exist on the "Manage Orders" screen. Plus we noticed that we are missing the "Amazon has shipped your sold item(s)" emails for some orders that are on the payments screen.
