Hi- is there anyone on Amazon that can help with this? We submitted multiple documents over a month ago for our UK account over a month ago. We submitted all documents and bank statements that reflect the company that our UK account is registered to. initial verification was working correctly. again i have received the notification for upcoming call next during 3 days for verification documents , still no response from Amazon verification team after 20 days. he is hurt and disappoint to seller, we are invested with your platforms, i have sent regional all documents, but is again and again verification. the account is on hold, at least should return seller's fund if Amazon is not satisfied from the seller and after can block account. Amazon should be policy fair with the seller related verification process.

Hi Guys

My inform tax verification has been processing for the last 3 weeks, Is this normal?

Hi guys,

A few days ago we received a message from Amazon saying that our USA account (we don't sell there) has been suspended until we complete an ID verification video call. Our UK store was still working OK, so we did the thing where you select 3 video call time and dates and awaited confirmation. No big problem...

Fast forward a few days and no confirmation message has come through and now our UK seller account has been suspended. We chatted to support who just told us to re-book a video call and just deal with the suspension. The nearest phone call slot (assuming it happens) is next week. That's at least a full week of suspension due to Amazon failing to confirm a video call.

Surely this isn't right? We can't afford to cease trading for a full week like this, especially when it's no fault of our own.

Is there anyone from Amazon who can expedite this?