Account verification
I have a very specific situation. I’m a US based Amazon seller. My US account is registered as an individual. It is active.
About 5 -6 years ago, I opened EU accounts including a UK account. Not as an individual but for my company.
I’m the only one who owns my company. ALLYEXPORTER LLC
Firs 2-3 years account was active (with some little activity). About 2-3 years ago my UK account was deactivated.
The problem is: During registration, I filled in the name of my company with wrong capitalization.
I put: AllyExporter LLC
Legal document show: ALLYEXPORTER LLC
5 years ago it made no difference (I guess), but now it does.
My Legal Business Name on Amazon is not editable.
I see a message: "Please upload a new document
Business name on submitted Statutes should be ‘AllyExporter LLC’ "
But I have the document with “ALLYEXPORTER LLC” only…
Can someone help me?
0 replies
Seller_esvgLzKXw2YAl
The logical thing to do, is to change one or the other, if indeed that is the issue.
Seller_77IcbQKVGdZo0
I doubt it is the difference in capitalisation.
For my UK company the company name is capitalised throughout on the company register at companies house but not on Amazon. This is normal for most UK companies on Amazon.
Have you got an up to date document showing the shareholder information of the company. I not familiar with how this works for US companies but that is what Amazon is asking for. It is not querying the name of your company but asking you to provide shareholder information (i.e. the owners of the business)
Abella_AMZ
Hello @eQualle-Eu,
I’m Abella from Amazon, here to assist you.
Thank you @NEil @The_Little_Shop @Smiley_Guy for the inputs.
From the post above, I understand that you have concerns related to “Identity verification”.
As per European Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information and/or documents in order to facilitate these checks.
To Know more about Verification Process please click here.
However for better understanding of the issue, I would request you to share the last performance notification that you received from the team so that we can go through it and provide more insights on the same.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_66eFYklzzeOzL
Hello Abella,
Thanks for your help!
There have been some changes since my last post. 3 hours ago I’ve received an email:
Dear Seller,
Good news! Your Selling on Amazon payment account has been activated.
We will get in touch with you if we need more information.
For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support:
[https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html]
Happy Selling!
Amazon Payments
But my account still inactive.
I’m sharing my performance page
Ash_AMZ
Hello @eQualle-Eu,
This is Ash from Amazon, and would assist you with your questions above.
From the post above, I understand that you need help in reactivating your account.
In order to address your concerns, I have transferred your case to a skilled team for further assistance.
I would appreciate your patience, till the review gets completed.
Regards,
Ash.
Seller_8Fba5bWNnVNZy
I have been trying now for several weeks to setup my seller account, I have submitted all the information as requested, passport, bank statement, utility bill valid card ect all which have a green tick next to them but I have been deactivated from day one?? I keep going round and round with the same automated email responses and no closer now to getting the issue resolved and seems like no person to talk to as customer support will only talk to customers and not sellers. where do I go from here??
Seller_la04WA11FdDnu
Hello @eQualle-Eu
This is Art from Amazon to assist you.
I understand that you have received a Performance Notification stating that your account has been activated. However, you still see your account inactive.
In this case, we would recommend you to wait for 24-48 hours to the changes to go through and reflect under your account.
If you still see your account inactive then I would recommend you to reply back to the same thread and we can take this issue further.
I and the Seller forums community and are here to support you.
Regards,
Art.
Seller_66eFYklzzeOzL
Hello Art_Amazon
Yes, my account is still inactive.
My account stays deactivated with the message: “We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.”
I have an “all green” health page.
Please help me to identify my violation.
Please help me to understand what should I fix or with information/documents provide to remove violation from my account
Thanks
