Amazon has deactivated our Amazon Pay selling account without notice with pending payments

Hi,

Our Amazon Pay selling account has recently been suspended, without any notice. We had orders from customers that were pending payment, as they haven’t been dispatched at the time of the suspension, which was on a weekend. The orders have been dispatched, and we only realised that the Amazon account is suspended, when the payments for those orders didn’t come in when the order was marked as dispatched.

I have appealed the suspension multiple times, only once I received a response that Amazon can’t reply to a different email address, other than the email address registered to this account. This was such an irrelevant response, as I was using the exact same email address.

I have replied multiple times, but have been totally ignored. This has been going on for over a month now, and we have thousands of pounds outstanding, for orders that the customers haven’t even been charged.

Please someone reply to me how to proceed.

Thanks

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Seller_7VbclcPFFRTnc

5 years ago

In reply to: Seller_ByLiEs2XzsVmE’s post

so why has your payment account been suspended ?

are you registered as a private seller and they now require you to register as a business ?

Is your bank account awaiting verification ?

GO to performance notifications - what does it say ?

Seller_NoLYurmb006tq

5 years ago

In reply to: Seller_ByLiEs2XzsVmE’s post

Seller_ByLiEs2XzsVmE

5 years ago

In reply to: Seller_ByLiEs2XzsVmE’s post

We are registered as a business and have been selling successfully for the past few years.

Apparently, the account was suspended because we are selling products against the Amazon policy (was never aware of this, but may be a new thing)

We have denied your application for Amazon Pay because the products you sell do not comply with our Acceptable Use Policy.
** **
**Amazon Pay may not be used in conjunction with the sale of Cuban Rum and Tobacco. **
** **
To learn more about this policy, please see our Acceptable Use Policy

Now my question is, how do we at least complete the payments for those orders that have been sent to the customers, who purchased before the account was suspended.