Any advice welcome on threat of account deactivation due to health on accounts in Spain, France and Italy, I don't sell in any other countries just the UK, all relevant documentation for goods I have for sale have been submitted and accepted in UK but in the above countries, they are not accepting them, seller support are just sending auto responses, any advise?

Hi,

I recently received an email from Amazon saying that they believe I have opened two seller accounts when I have only created one. I believe it has been raised in error and want to get my account back up and running. I set up my account just over a year ago and only have this one account. Can anyone offer any advice on what I can do next?

Amazon are asking for this “To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.”

I’m really confused by this because I have never had or have access to another account.

Any help will be appreciated

Hello Amazon Seller Community,

I’ve encountered an issue that I hope someone can help clarify.

Initially, I created my Amazon Seller Central account using separate credentials (different email and phone number) from my personal Amazon buyer account. However, for some reason, both my buyer and seller accounts now share the same email address and phone number.

I’m concerned about whether this might affect my Seller Central account, especially since I’ve recently started making sales and am focused on maintaining a healthy shop with good performance metrics.

Here are a few specific questions I have:

Will sharing the same credentials for both accounts cause any compliance issues with Amazon policies?

Could this result in any confusion or impact on how funds, notifications, or transactions are processed?

Is there a way to separate these accounts again to avoid any potential complications?

I would greatly appreciate any insights or advice from those who may have experienced a similar situation. Should I reach out to Amazon Support directly, or is this something I can manage on my own through the account settings?

Thank you for your help!