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Intellectual Property policy Suspend
I am doing drop-shopping and I have suspended two months ago. I summitted appeal, and plan of action many times, but I received the following answer each time. How can I fix this issue?
We received your submission but do not have enough information to reactivate your account. Since you are unable to provide sufficient and required information in the explanation submitted, we decided that you may no longer sell on Amazon.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation by clicking the “Submit new information” button on the banner at the top of the Account Health page in Seller Central:
Your explanation should include greater detail on the following information:
-- How your account has not violated the Intellectual Property policy.
-- Evidence that shows your account complies with our Intellectual Property policy.
What happens if I do not send a sufficient explanation?
If we do not receive an explanation, or we confirm your account has violated the Intellectual Property policy, your account will remain deactivated.
We’re here to help.
If you have questions about these policies or the information above, please contact us:
You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Thank you,
Amazon.co.uk
Sincerely,
Repeat Contact Management Team
2 replies
Seller_ZJhFeE3tNKzfh
Its very much going to depend on how they believe you have violated intellectual property and also if you were drop shipping to meet amazons drop shipping policy.
Ash_AMZ
Hello @Seller_B4Cpo9ZHYlOMH,
Ash here to assist. It has been understood that you need help with your account reactivation.
Amazon does not allow listings that violate the intellectual property rights of brands or other rights owners.
You can learn more on the Amazon Intellectual Property Policy by clicking here.
Do you have any valid documents like letter / proof of authorization from the Rights owner.
Do you have any valid invoices or proof of inventory?
As requested kindly submit these documents along with your appeal.
Please comment here if you have more questions, The forums community and I, are here to assist with your concerns.
Regards,
Ash.
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