A-Z claim , how to reduce ODR
A-Z claim, how to reduce ODR and increase chancing to win buy box?
0 replies
Seller_8Wsckn3UoR095
Wait for it to roll over & be cautious when expecting potential A-Z. If you buy postage through ‘buy shipping’ you shouldn’t get ODR for A-Z claims.
Ash_AMZ
Hello @ISTOOLS,
This is Ash from Amazon, and would assist you with your questions above.
From the post above, I understand that you have concerns on the Order defect rate.
The Order Defect Rate (ODR) is a key measure of your ability to provide a good customer experience. ODR represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period.
As per the policies, the below types of claims impact your ODR:
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Claims that are granted to the buyer and for which Amazon determines that you were at fault.
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Claims for which you refunded the buyer after the claim was filed.
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Claims for which you or Amazon cancelled the order.
If a customer is not fully satisfied with an order, it is in everyone’s best interest if you are able to resolve the issue directly with the customer. Resolving issues directly with the customer protects your Order Defect Rate.
To reduce the A-Z claims always take all the precautions, proactive preventive measures.
Please click here to learn more on A- Z claims.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Ash.
