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Seller_UxV0U0FGfXCDt

Seller Support Contact

Sorry if it has already been asked. But is there a call back feature for seller support? I have raised case logs only to receive stock answers which do not solve my issue. The latest reply from seller support is that I can get a telephone call back, however the tabs they ask me to click on, do not exist. Or am I not seeing it? I just want to request a call back…any advice please?

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Tags:Seller Support
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Seller_7VbclcPFFRTnc
In reply to: Seller_UxV0U0FGfXCDt’s post

Are you on the paid professional plan ?

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Seller_DTufFoxJuMU0M
In reply to: Seller_UxV0U0FGfXCDt’s post

I think only some cases will have the callback option, and I believe you have to have to be on the professional plan.

When you click reply if you don’t get the option to message/phone/email then it isn’t available.

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