hi guys I’ve been back and forth with Amazon for a week now, initially I received this email Hello TheItemResort,
Your Amazon seller account has been placed under temporary review. This review period will give us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days. We will inform you if more time is needed for your temporary review. While your account is under review, your seller-fulfilled offers have been deactivated in accordance with section 3 of the "Amazon Business Solutions Agreement":
I then appealed this and received this email which has gone from a 30 day review period to somehow possible deactivation in 90 days
Hello TheItemResort,
We do not have enough information to reinstate your account.
Why is this happening?
We are not able to confirm delivery of your recent seller-fulfilled orders. Please provide us evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account.
If you are an Amazon Easy Ship seller, please confirm that you use this service for your seller-fulfilled orders as part of your submission and disregard including tracking information. Evidence of delivery should include buyer confirmation of receipt or proof-of-delivery documentation.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
I then appealed this once again with invoices bank statements and a spreadsheet with every FBM order I’ve done with tracking date of delivery customer id .
Then today I received this email again what possibly am I doing wrong and can I add into the email.
I’ve provided every tracking number for every order it is untracked Royal Mail 1st class but it does show delivery I’ve added the delivery date to further back that up. I switched to FBM and it’s become a nightmare.
Hello TheItemResort,
We do not have enough information to reinstate your account.
Why is this happening?
We are not able to confirm delivery of your recent seller-fulfilled orders. Please provide us evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account.
