Hi everyone,

I've been selling on Amazon since February, trying multiple different strategies in an attempt to boost sales. One of those strategies was to update my product images to see what combination worked best for getting clicks and sales. Unfortunately, now that I know which set of images actually produces some sales I've been trying to get my product listing images updated back for almost two months now. I've gone though every step-by-step guide in Seller University and every guide that has been sent to me by Seller Support. Every time I update the images the system says "Your changes should be reflected within 24 hours" (really 72 hours according to the Seller Support personnel I've talked to). I'll wait the designated amount of time and the images NEVER update. Has anyone else had this issue?

I've checked and made sure all of my images meet Amazon product listing guidelines, cleared my cache and tried multiple different browsers and I even had Seller Support confirm that the images should work. Knowing all this they can't seem to figure out why my listing won't update and keep giving me the same copy and paste answers (if they don't hang up on me first). If anyone has any advice on how to get my updated images to be accepted I would really appreciate it.

Thank you!

Listing images wont remove, no matter how many times I try to update it.

@Seller_zukQNO61PzGckand any other admin that can please help, every listing I have (stand alone or variation) will not update its imagery. It's fully in compliance, it's 2,000 x 2,000 pixels, it lets me load all imagery on the backend, and hit submit, and within an hour it's gone and the old imagery is just still there. I've been trying for days to update listings across categories and NOTHING will change. I can't open a case because without giving every ASIN of the 600+ in my catalog for this one brand, there's no way to pinpoint why. It's the entire brand of products whose images just aren't saving/indexing, after I hit submit. Doesn't matter how many days I wait or if I use Imagery Manager. We own the brand, we manufacture our own products. This is a new issue. Been a seller for 8 years on the platform. Please help!