Account deactivation UK
Dear all,
I am writing to ask for your help or guidance regarding an appeal regarding the deactivation of my Amazon UK seller account. The account was deactivated due to a invoice that Amazon says is not valid, the invoice is valid without any issues even the seller support team agrees, but not AI
Unfortunately, despite detailed appeals, all responses from Amazon are standard and automated. I have not received any information to suggest that my case has been reviewed by decision makers.
The deactivation of my Amazon UK account has had a huge negative impact on my business. This is a key sales channel in my business, and its absence causes significant financial losses, delays in customer service and the risk of losing the trust of my partners and recipients.
Has anyone had similar problems? Do you know how to effectively reach decision-makers at Amazon who could reconsider my case? Any advice, contact or suggestion will be extremely valuable to me.
Thank you in advance for your help and time!
Kind Regards
Abiliouk
3 replies
Seller_RlZVPg3d6ZUGP
Seller Support agreeing doesnt mean anything, they are notorious for incorrect info or saying what you want to hear/platitudes.
Is it from a proper supplier and made out to the exact details on your amazon account? does it have the suppliers phone number, website and VAT number on?
Seller_0Ok6ZNBcrLvjK
I am currently in the same predicament as you, Have sent the correct invoice from the brands international distributor. Yet the incompetence of seller support still seems to struggle, with the clear information provided. Shocking how useless amazon can be. Worst part is still being charged for a deactivated account.
