Product Removed After being approved 4 months ago
this is my first time posting on amazon seller forms, so I'm not sure how this whole process works.
I have had this supplement live on amazon for around 4 months now, and for whatever reason 2 days ago it was removed and needed the ASIN to approved to sell. I have well over 1,500 units going through US customs right now, and I'm not sure what to do.
when I go to get the ASIN approved, it says that amazon isn't taking any new products for supplements. my product was already approved 4 months ago, and I see no reason for why its needing to be reapproved now.
can someone help me? I'm losing a lot of money due to this issue. sales rank, etc...
4 replies
Seller_lXWSUcmnqYced
CASE 17276932971, this is the case ID for reference. I cannot even access and or edit my listing anymore and I'm disappointed In amazon.
"Hello Per Amore LLC,We received your submission for the following ASINs and we have determined that there are currently no restrictions on the listings. The following listings are active on the Amazon.com store:"
I got this email today, but when I check my listing nothing has changed and it still is inactive. what am I supposed to do?
as far as I am aware of there is no reason for my product being removed on amazon.
Manny_Amazon
Hello @Seller_lXWSUcmnqYced,
Thanks for posting to the Forums. The team has completed their review and have advised that, as part of our ongoing efforts to provide the best possible customer experience, Amazon has implemented additional restrictions for Ingestible Brands. The ASIN falls under ingestible items. Unfortunately, we are not accepting applications for ingestible brands at this time.
If you feel that the categorization is wrong, please reach out to Seller Support so they can investigate this for you. If you are able to get this re-categorized, please provide me with the new case ID so I can look into this further for you.
If you have a relationship with the brand directly, you can reach out to them to ask them to add you as an Authorized Reseller of their brand, which may get you approved to list their items.
I know this is not the outcome that you were hoping for, but I thank you for your understanding.
Regards,
- Manny
