Delivery Charges or Immediate Refusal
Hi
I have been getting a few deliveries to the Isle of Man and/or The Channel Islands and the delivery cost is as much as the item I am sending so I have to cancel.
I have had some people give me not so nice comments back, but I feel like this is out of my control.
I also get the occasional order from abroad (One from Brazil) and I would like this to stop.
I sell all my items Free Of Charge posting at present.
Any ideas on how to change this?
0 replies
Seller_qZO3ZCjoBXEeL
Brazil you need to disable international shipping.
Isle of Man, CI etc. you cannot avoid, you have to ship there and if you can too many you risk your account ODR rising.
Seller_b4oY3K5sra7ZA
Everyone has the same problem but there doesn’t appear to be anyway to stop sales to these locations.
Brazil you can, just disable international shipping
Seller_EJIX7rqDNQJi2
If you would like to prevent getting non-UK orders, disable all international shipping options in your account’s Shipping Settings:
https://sellercentral.amazon.co.uk/sbr/ref=xx_shipset_dnav_xx#shipping_templates
Regarding the UK locations, there is no way how to avoid accepting orders from there.
Seller_zyM900Clo4ITD
Yep disable international shipping.
On the expensive UK postcodes I was talking to an Amazon phone support about an unrelated matter, and I brought this up again to complain about it while I was on the line. She said this issue is now getting so much backlash from sellers that it’s under internal review for re-enabling the options for sellers to be able to set different charges for uk destinations.
Seller_XcWd0bjg62i66
We change the standard shipping time on heavy items (2kg +) to these locations to 7-14 days, which seems to put most buyers off, we only receive maybe 10 max a week from these areas, so we send them via our Yodel account, as the rates are the cheapest we’ve found with them.
Seller_bYKgYY0FJ7Pbp
dispatch the item, then immediately refund for the item, then send a very apologetic email to the customer explaining after you had dispatched the item you realised it was to an area you don’t dispatch to as the postage costs are to high and cost more than the item and unfortunately you have no control over the postage costs, if you send an appropriate apology, I have only once received a negative response and yes i know you aren’t supposed to do this, but it then won’t effect your metrics and you aren’t out of pocket.
Seller_rGtEcZnu0JTRD
Your can’t, you have to build it into your costs. We have found 4% of orders are affected, so we simply added a very small amount to our prices to cover this, it only works out pennies, but means we are not sending the items at a loss.
Seller_s0Fyj0kEU4sRp
For me I have divide my UK delivery regions:
-
England, Wales, Scotland(lowlands only)
-
BFPO
-
Scotland (Highlands & Scottish Isles), northern Ireland,
channel islands, Isle of Man
I then change the delivery cost and shipping times for each region.
Seller_NE8Yz8a2IQdn0
Just send depending on weight by Royal Mail and take the hit on deliver matrix do not cancel order that does go against matrix teacking not so much if not in big volumes that’s how we deal with these odd ball orders
Seller_W0UadCH7lVBVG
Yes it is a headache when we receive an Item for, for example Jersey, and all the other channel islands. Amazon think these locations are the UK. It’s not, it’s Great Britain, as such a completely different cost to sending items there. If only Amazon would re-arrange the postcode areas so we can pick and choose where we can/can’t ship to.
Most of the Customers I get to speak to in the Channel Islands, etc are just as peeved off, and they feel as though it’s the Sellers fault, It says delivery available in the UK but Channel islands aren’t part of the UK.
I do manage to overcome this quite successfully with a template message that I send to the customer, and in most cases it is the customer who Cancels the order so I avoid the hit on the Metrics
