Utility bill verification
Hello,
09/08/2023, 2023, I received an e-mail with a request to confirm the business address and provide a utility bill with a notarized translation, simply by responding to this letter and attaching the documents.
09/12/2023, 2023, I provided a utility bill with a notarized translation and sent it to the address specified in the letter siv-inform-cn@amazon.com More than a month has passed and my account is still deactivated. Please help me to understand this issue. And I'm grateful in advance for, your support.
3 replies
Sonny_Amazon
Hello @Seller_3wwUwE4yh8lS1,
Sonny from Amazon checking in on your thread regarding account / address verification. Thank you for providing background details -
"09/12/2023, 2023, I provided a utility bill with a notarized translation and sent it to the address specified in the letter siv-inform-cn@amazon.com More than a month has passed and my account is still deactivated."
I will ensure this request is forwarded to the correct teams as additional follow up is needed. As a best practice, continue to monitor your performance notifications while we research this further.
We understand that this issue is important to your business and we will provide an update as soon as additional information is available.
Best,
Sonny
