Parent/Child Relationships issues (Apparel)
Hello, I am having severe issues with parent-child relationships as amazon is constantly changing parents to some random ASIN in their system. The result of this is combining unrelated products with different specs being grouped under the same information. Effectively creating a listing that is lying to the customer, increasing my return rate, and lowering the products star rating. Customer support has done, nothing but copy and paste irrelevent information to my situation, nor is going into any detail on how to resolve this. This is happening to multiple ASINs across my catalog where items irrelevent to each other are being grouped together. I need some serious help and need someone to look into this because i am getting the same copy/paste answers. On another note licensors require certain information to be displayed on product listings and i need these to not infringe on anything. Below is my latest case, but i have gone through so many at this point. . Please and thank you!
CASE ID: 17778907451
7 replies
Cooper_Amazon
Good Afternoon @Seller_ELhsX9i91SNsD,
I wanted to reach out to you to see if you still needed assistance with the variation issue you were having. I reviewed CASE ID 17778907451 and see that the last message you gave to Selling Partner Support was that you were going to "create one batch for one sku, if this method works" . Did that method work?
If it did not, please follow up with Selling Partner Support as they are keeping CASE ID 17778907451 open for you and it will be closing soon if they do not get a response from you. Feel free to let us know if there is anything else we can do to help you. Have a great rest of your weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_ELhsX9i91SNsD,
I wanted to check in with you as I heard back from the team I escalated to and they mentioned that you should follow up on CASE ID 17904151191 for the latest updates on troubleshooting the issue you are having with the variations. I see the case just closed out but if you still have questions or concerns, please reopen it as soon as possible.
Feel free to check back in with us if you have any questions about the outcome of the case. Have a good night.
Sincerely, Cooper_Amazon
